• Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance
  • Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance
  • Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance
  • Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance
  • Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance
  • Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance
  • Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance
  • Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance
  • Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance
  • Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance
Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance
Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance
Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance
Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance
Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance
Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance
Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance
Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance
Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance
Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance

Tripp Lite SMART1500LCDXL 1500VA Smart UPS Back Up, 900W Rack-Mount/Tower, LCD, AVR, Extended Runtime Option, USB, DB9, 3 Year Warranty & Dollar 250,000 Insurance

SKU:HA5PAIELM
Sale price
HK$ 4,830.00
Regular price
HK$ 8,050.00
Unit price
per 
( 40% off )
Quantity:
Expected Delivery: 21-28 days

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10 Days Return

Tracked Shipping

Secure Payments

10 Days Return

  • Work though short blackouts: Rack/tower line interactive 1500VA / 900w smart LCD uninterruptible power supply (ups) with extended run time option provides up to 12 min of half load run time / 4 min of full load run time
  • 8 outlets protect small servers, desktops & all peripherals: 8 outlets provide ups power backup & surge protection (for small server, desktop, monitor, lcd, network workstation, audio/video components, media center, keyboard, external hard drive, wireless router, iot device)
  • Expandable run time option: The smart1500lcdxl offers an external battery pack compatibility so that you can extend your runtime with the optional external battery pack
  • AVR + free management software: Automatic voltage regulation (AVR) corrects severe under voltages as low as 75v and over voltages as high as 147v without using any battery power; USB & serial ports enable data saving unattended shutdown when used with tripp lite's power alert software, available via free download
  • 3 year warranty, $250,000 insurance: 3 year limited warranty and $250,000 ultimate lifetime insurance for connected equipment; If you have any questions, our Chicago based tech support team is ready to assist you with any troubleshooting techniques, configuration help, or warranty assistance

Customer Reviews

Fails Miserably at its SINGLE JOBUpdate June 2019. Got a replacement under warranty and it does the same thing as the first one. Just shuts off randomly during a power outage. It usually does it when the power blinks on and off a few times. I would honestly be better of just not having a UPS because when it shuts down I have to go manually turn it back on by long pressing the power button. It doesnt come back on even when the power is restored. Fail!!!!! Time to by a APC brand UPS.Updated Review: This thing fails miserably at the single job it has. To provide power when there is an outage. Randomly it just shuts off when the power goes out. You can test it all day long or even pull the plug, but then when a real power outage occurs, sometimes it works and most of the time the unit just shuts down!!!. Which is even worse than no UPS at all because even when the power comes back on, the unit stays off so you have to manually hold down the power switch to turn on all the connected equipment. Now I have to buy a new one. These symptoms started after a few months of owning this.Original Review:While I haven't had it long I can confirm it works well with a dirty generator output. I had 2 other (one APC and one CyberPower) UPS's that were lower end models that would not charge when on generator power and would discharge and had to be bypassed when on generator. I replaced them both with this single unit and it works great, even on 100% sensitivity. You can take it down to 50 and 25% to account for a dirty A/C signal from a generator. So I would highly recommend it at this point. We will see how it holds up over time. 1Like something off Office Space.Fair warning I m in a music studio & maybe more sencitive to noise than you. But GD these things are so rediculously loud I cant believe anyone would ever own one outside an insulated server room. JEEEEZE!!! Cheap sounding buzzy fan runs at full blast 24x7 & the battery life is LOL. This is early 1990s tech by the cheapest bidder. You can DIY for the same cost something way better. No reason for these to suck this bad.Tech aupport was nice but they claimed the fan was for the lead/acid battery which is an outright LIE because when opening up, I found they have zero centilation but the reconcilers need it because theyre attached to nkt a heat sink but an aluminum bar. UGHHHhhh... Was gonna upgrade but decided to return n buy components to diy w modern LiPo barreties instead of this old school PowerWheels tech lol! 1What good is an UPS that won't stay on after a power outage?I purchased this unit specifically because it is rackmountable. As you have probably guessed, I use it to provide power to my rackmounted gear (Netgear switch, Behringer XR18 Mixer, Synology Nas's DS918+ and 414j, Aune x1s and x7s). My load is 14 percent and wattage load is 130 watts. I have had 3 power outages since having this unit and each time it has happened my equipment has suffered a loss of power until I turned UPS back on because it goes off. The best guess is that the unit turns itself off because of a possible power surge prior to the outage. My problem is this, the whole point of the $185 ups is to protect the more expensive equipment attached to it. I would rather spend another $185 for an ups than $1000 for a server or $500 for a mixer or even $700 for headphone equipment. The priority should be attached equipment before self in this chain, otherwise it is an overpriced power strip. 1Noisy fan runs all the time!The fan in this unit runs all the time! This wouldn't matter if installed in a dedicated server room, but if you want to use it for the computer in your music studio or ham radio shack, forget it!The unit does indeed install in a standard 19" rack and takes up 2U. Another reviewer stated that rack ears only mount on one side of the enclosure, but that's not true. You only have to pop out two plastic covers to expose the mounting holes for the ear on the other side.I haven't used it long enough to know if it's reliable, and I intend to return it, so I won't know, but it seems to function as it should. 3Proven reliability...you won't be disappointed.I rarely write reviews. I have 7 of these (SMART1500LCD) units powering small server/PoE switches at remote sites (HP ProLiant G8 1u + HP 1910 switches). I can absolutely attest to their reliability. Of the 7 UPS units, 2 of these were put into service in October 2013 and 2 in April 2014. Just 1 of my 7 units has failed, this week actually...so 4 years of 24x7x365 usage. In my situation, these units all provide power until the generators kick on...and they are all installed in areas where we experience 4-5 outages on average per year. I just purchased a replacement for the failed unit. I highly recommend these units. 5Fan Noise 24/7Without changing the product number, model number, or description, Tripp-Lite made a pretty significant change in design. There is now a fan in the front casing which runs 24/7 and cannot be disabled. I have 3 others of this specific unit and none of them have this feature. All are used in either HTPC movie viewing areas or quiet offices...all are completely silent and only make noise when the power goes out and they switchnover to battery power.The new version sounds like a jet engine whenever charging...even when not under load. Do a test run and let it discharge for 5 mins? The fans will be on MAXIMUM ATTACK for an hour while the batteries top up. When not preparing for takeoff, the fan is still highly intrusive in a quiet room, and in no way an acceptableoption for any home theater environment.If you are buying for an already-noisy environment and don't care about an extra turbofan, they do make good rackmount units and are much less expensive than comparable APC items.I have since switched over to CyberPower. Cheezy name, but 100% silent and they also have active PFC versions at this pricepoint. 2It shuts off unexpectedly and does not restart automatically when ...It shuts off unexpectedly and does not restart automatically when the power comes back on. I have this in a rack powering a managed switch and some other small networking equipment. I am not running the management software as it is not connected to a PC or server. Twice I have had this unit simply shut off during the day. Last night the power was off for an extended period of time. I had to come in on a Saturday because my network was down. The culprit was this power supply. When the power came back on this unit did not come on. Consequently the managed switch that connects EVERYTHING else on the network to my server was down. I will finding an alternate UPS to replace this unit. 1Good product with great customer serviceEverything is working fine. I was quite pleased that the applied labels on the back panel were in large type and in easy-read black and white (instead of being tiny molded black on black characters like so many products). The AC cord for the unit is massive, and plenty long enough to be useful. I like having the option of being able to use the unit in two configurations (tower or flat). For me, the tower option saves some valuable space. The sealed bezel just pops out and allows the user to rotate it to suit either the tower or flat configuration.The Power Alert Agent Console software (free from the Web site) is quite simple and doesn't seem to add much. The software agent is probably unnecessary for home users.One annoyance: the LCD display on my particular unit was cockeyed by a few degrees. This was a purely cosmetic problem, since the device was working perfectly. I put in a help request with Tripp Lite to see if there was way I might be able to repair it myself. They asked me to send them a photograph (which I have uploaded here). They responded the next to explain that they would be sending me a new unit to replace the cockeyed one. It arrived yesterday at no cost to me and I am now a tremendously pleased Tripp Lite customer. 5Extremely interruptible power supply.The product I received my be defective because it doesn't keep equipment powered at all during a power loss even though the display shows as ~80% power draw. However, the most annoying thing about this UPS is that after power is lost and then restored, it doesn't automatically switch back on. This means you need to go manually intervene after a power outage, completely defeating the purpose of having a UPS.A normal surge protector is less interruptible than this UPS. 1Such a downgrade for the price increaseWhen the batteries on my APC BR1500G failed the self test after 5 years I figured this would have been a good time to get a rack mount UPS for my server rack. Well, that was my thought until I realized what a downgrade this was. The batteries on this unit are not replaceable, I know I read somewhere to replace the batteries on Trip Lite rack mount units to remove 6 screws from the front panel and slide the battery out but that's not for this model, thats for their "Smart" model costing more than twice of this model.Another downgrade is the LCD screen, it is extremely cheap where is there is light shining on the panel you can see the outline of numbers even when they are not lit up ( hard to explain in test, but think of an old Casio watch from the 90s).One more downgrade was the software, Going from Power Chute to Power Alert was laughable. A battery test cannot be performed from the software like the APC units. I have to physically go to my rack a fiddle with the buttons to perform the battery test.Oh yes! The fan, it runs 24/7. On my APC the fan only turned on when it was running on battery, this thing, the fan runs as long as the unit is turned on. More noise pollution than needed.On the plus side we did have a brown out and the UPS handled it well keeping the Norco 4224 with 24 HDDs running along with Fios modem and switch. I wouldn't have noticed the brown out at all if the lights didn't blink.I paid the extra for the expandable version but now I'm not even sure I want to buy the external battery if the batteries cant be replaced and ill have to toss this in the trash and buy a new one once they fail. Which, will be a PITA to perform a disconnect, unrack, rack the new unit and reconnect.Do yourself a favor, go with the non expandable version where the fan doesn't run 24/7 and cost less or just go with APC. 3
See All Reviews
Shipment tracking ID will be provided after your product(s) is dispatched. The delivery date stated is indicative and subject to availability, payment authorization, verification, and processing. In case your product(s) is not delivered due to an incorrect or invalid address, we will not be able to process any claims. However, we will notify you if it is returned to us.
  • Return or exchange requests can be made within 10 days of the delivery date.
  • To return or exchange any items, please email us at info@directnine.hk, clearly mentioning your order number and our customer support team will guide you on the process.
  • To be eligible for return, products must be in the exact condition you received them in. All packaging material must be undamaged and unused with the price tags intact.
  • Orders can be cancelled before dispatch. If the order has already been dispatched, cancellation fees might be charged.
  • Due to the nature of the products that we sell, we will not be able to replace or refund unwanted items if they have been opened or any seals are broken.
  • The refund will not include the import duties or the cost of delivery or return postage.
  • If your refund is approved, then it will automatically be credited to the original method of payment, within 7-10 days.
  • DirectNine reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice to users.
Description
  • Work though short blackouts: Rack/tower line interactive 1500VA / 900w smart LCD uninterruptible power supply (ups) with extended run time option provides up to 12 min of half load run time / 4 min of full load run time
  • 8 outlets protect small servers, desktops & all peripherals: 8 outlets provide ups power backup & surge protection (for small server, desktop, monitor, lcd, network workstation, audio/video components, media center, keyboard, external hard drive, wireless router, iot device)
  • Expandable run time option: The smart1500lcdxl offers an external battery pack compatibility so that you can extend your runtime with the optional external battery pack
  • AVR + free management software: Automatic voltage regulation (AVR) corrects severe under voltages as low as 75v and over voltages as high as 147v without using any battery power; USB & serial ports enable data saving unattended shutdown when used with tripp lite's power alert software, available via free download
  • 3 year warranty, $250,000 insurance: 3 year limited warranty and $250,000 ultimate lifetime insurance for connected equipment; If you have any questions, our Chicago based tech support team is ready to assist you with any troubleshooting techniques, configuration help, or warranty assistance
Reviews

Customer Reviews

Fails Miserably at its SINGLE JOBUpdate June 2019. Got a replacement under warranty and it does the same thing as the first one. Just shuts off randomly during a power outage. It usually does it when the power blinks on and off a few times. I would honestly be better of just not having a UPS because when it shuts down I have to go manually turn it back on by long pressing the power button. It doesnt come back on even when the power is restored. Fail!!!!! Time to by a APC brand UPS.Updated Review: This thing fails miserably at the single job it has. To provide power when there is an outage. Randomly it just shuts off when the power goes out. You can test it all day long or even pull the plug, but then when a real power outage occurs, sometimes it works and most of the time the unit just shuts down!!!. Which is even worse than no UPS at all because even when the power comes back on, the unit stays off so you have to manually hold down the power switch to turn on all the connected equipment. Now I have to buy a new one. These symptoms started after a few months of owning this.Original Review:While I haven't had it long I can confirm it works well with a dirty generator output. I had 2 other (one APC and one CyberPower) UPS's that were lower end models that would not charge when on generator power and would discharge and had to be bypassed when on generator. I replaced them both with this single unit and it works great, even on 100% sensitivity. You can take it down to 50 and 25% to account for a dirty A/C signal from a generator. So I would highly recommend it at this point. We will see how it holds up over time. 1Like something off Office Space.Fair warning I m in a music studio & maybe more sencitive to noise than you. But GD these things are so rediculously loud I cant believe anyone would ever own one outside an insulated server room. JEEEEZE!!! Cheap sounding buzzy fan runs at full blast 24x7 & the battery life is LOL. This is early 1990s tech by the cheapest bidder. You can DIY for the same cost something way better. No reason for these to suck this bad.Tech aupport was nice but they claimed the fan was for the lead/acid battery which is an outright LIE because when opening up, I found they have zero centilation but the reconcilers need it because theyre attached to nkt a heat sink but an aluminum bar. UGHHHhhh... Was gonna upgrade but decided to return n buy components to diy w modern LiPo barreties instead of this old school PowerWheels tech lol! 1What good is an UPS that won't stay on after a power outage?I purchased this unit specifically because it is rackmountable. As you have probably guessed, I use it to provide power to my rackmounted gear (Netgear switch, Behringer XR18 Mixer, Synology Nas's DS918+ and 414j, Aune x1s and x7s). My load is 14 percent and wattage load is 130 watts. I have had 3 power outages since having this unit and each time it has happened my equipment has suffered a loss of power until I turned UPS back on because it goes off. The best guess is that the unit turns itself off because of a possible power surge prior to the outage. My problem is this, the whole point of the $185 ups is to protect the more expensive equipment attached to it. I would rather spend another $185 for an ups than $1000 for a server or $500 for a mixer or even $700 for headphone equipment. The priority should be attached equipment before self in this chain, otherwise it is an overpriced power strip. 1Noisy fan runs all the time!The fan in this unit runs all the time! This wouldn't matter if installed in a dedicated server room, but if you want to use it for the computer in your music studio or ham radio shack, forget it!The unit does indeed install in a standard 19" rack and takes up 2U. Another reviewer stated that rack ears only mount on one side of the enclosure, but that's not true. You only have to pop out two plastic covers to expose the mounting holes for the ear on the other side.I haven't used it long enough to know if it's reliable, and I intend to return it, so I won't know, but it seems to function as it should. 3Proven reliability...you won't be disappointed.I rarely write reviews. I have 7 of these (SMART1500LCD) units powering small server/PoE switches at remote sites (HP ProLiant G8 1u + HP 1910 switches). I can absolutely attest to their reliability. Of the 7 UPS units, 2 of these were put into service in October 2013 and 2 in April 2014. Just 1 of my 7 units has failed, this week actually...so 4 years of 24x7x365 usage. In my situation, these units all provide power until the generators kick on...and they are all installed in areas where we experience 4-5 outages on average per year. I just purchased a replacement for the failed unit. I highly recommend these units. 5Fan Noise 24/7Without changing the product number, model number, or description, Tripp-Lite made a pretty significant change in design. There is now a fan in the front casing which runs 24/7 and cannot be disabled. I have 3 others of this specific unit and none of them have this feature. All are used in either HTPC movie viewing areas or quiet offices...all are completely silent and only make noise when the power goes out and they switchnover to battery power.The new version sounds like a jet engine whenever charging...even when not under load. Do a test run and let it discharge for 5 mins? The fans will be on MAXIMUM ATTACK for an hour while the batteries top up. When not preparing for takeoff, the fan is still highly intrusive in a quiet room, and in no way an acceptableoption for any home theater environment.If you are buying for an already-noisy environment and don't care about an extra turbofan, they do make good rackmount units and are much less expensive than comparable APC items.I have since switched over to CyberPower. Cheezy name, but 100% silent and they also have active PFC versions at this pricepoint. 2It shuts off unexpectedly and does not restart automatically when ...It shuts off unexpectedly and does not restart automatically when the power comes back on. I have this in a rack powering a managed switch and some other small networking equipment. I am not running the management software as it is not connected to a PC or server. Twice I have had this unit simply shut off during the day. Last night the power was off for an extended period of time. I had to come in on a Saturday because my network was down. The culprit was this power supply. When the power came back on this unit did not come on. Consequently the managed switch that connects EVERYTHING else on the network to my server was down. I will finding an alternate UPS to replace this unit. 1Good product with great customer serviceEverything is working fine. I was quite pleased that the applied labels on the back panel were in large type and in easy-read black and white (instead of being tiny molded black on black characters like so many products). The AC cord for the unit is massive, and plenty long enough to be useful. I like having the option of being able to use the unit in two configurations (tower or flat). For me, the tower option saves some valuable space. The sealed bezel just pops out and allows the user to rotate it to suit either the tower or flat configuration.The Power Alert Agent Console software (free from the Web site) is quite simple and doesn't seem to add much. The software agent is probably unnecessary for home users.One annoyance: the LCD display on my particular unit was cockeyed by a few degrees. This was a purely cosmetic problem, since the device was working perfectly. I put in a help request with Tripp Lite to see if there was way I might be able to repair it myself. They asked me to send them a photograph (which I have uploaded here). They responded the next to explain that they would be sending me a new unit to replace the cockeyed one. It arrived yesterday at no cost to me and I am now a tremendously pleased Tripp Lite customer. 5Extremely interruptible power supply.The product I received my be defective because it doesn't keep equipment powered at all during a power loss even though the display shows as ~80% power draw. However, the most annoying thing about this UPS is that after power is lost and then restored, it doesn't automatically switch back on. This means you need to go manually intervene after a power outage, completely defeating the purpose of having a UPS.A normal surge protector is less interruptible than this UPS. 1Such a downgrade for the price increaseWhen the batteries on my APC BR1500G failed the self test after 5 years I figured this would have been a good time to get a rack mount UPS for my server rack. Well, that was my thought until I realized what a downgrade this was. The batteries on this unit are not replaceable, I know I read somewhere to replace the batteries on Trip Lite rack mount units to remove 6 screws from the front panel and slide the battery out but that's not for this model, thats for their "Smart" model costing more than twice of this model.Another downgrade is the LCD screen, it is extremely cheap where is there is light shining on the panel you can see the outline of numbers even when they are not lit up ( hard to explain in test, but think of an old Casio watch from the 90s).One more downgrade was the software, Going from Power Chute to Power Alert was laughable. A battery test cannot be performed from the software like the APC units. I have to physically go to my rack a fiddle with the buttons to perform the battery test.Oh yes! The fan, it runs 24/7. On my APC the fan only turned on when it was running on battery, this thing, the fan runs as long as the unit is turned on. More noise pollution than needed.On the plus side we did have a brown out and the UPS handled it well keeping the Norco 4224 with 24 HDDs running along with Fios modem and switch. I wouldn't have noticed the brown out at all if the lights didn't blink.I paid the extra for the expandable version but now I'm not even sure I want to buy the external battery if the batteries cant be replaced and ill have to toss this in the trash and buy a new one once they fail. Which, will be a PITA to perform a disconnect, unrack, rack the new unit and reconnect.Do yourself a favor, go with the non expandable version where the fan doesn't run 24/7 and cost less or just go with APC. 3
See All Reviews
Return And Refund Policy
  • Return or exchange requests can be made within 10 days of the delivery date.
  • To return or exchange any items, please email us at info@directnine.uk, clearly mentioning your order number and our customer support team will guide you on the process.
  • To be eligible for return, products must be in the exact condition you received them in. All packaging material must be undamaged and unused with the price tags intact.
  • Orders can be cancelled before dispatch. If the order has already been dispatched, cancellation fees might be charged.
  • Due to the nature of the products that we sell, we will not be able to replace or refund unwanted items if they have been opened or any seals are broken.
  • The refund will not include the import duties or the cost of delivery or return postage.
  • If your refund is approved, then it will automatically be credited to the original method of payment, within 7-10 days.
  • DirectNine reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice to users.
Delivery Policy
Shipment tracking ID will be provided after your product(s) is dispatched. The delivery date stated is indicative and subject to availability, payment authorization, verification, and processing. In case your product(s) is not delivered due to an incorrect or invalid address, we will not be able to process any claims. However, we will notify you if it is returned to us.

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