• TRENDnet SecurView Wireless Day/Night Internet Surveillance Camera Server with 2-Way Audio TV-IP312W (Silver)
  • TRENDnet SecurView Wireless Day/Night Internet Surveillance Camera Server with 2-Way Audio TV-IP312W (Silver)
  • TRENDnet SecurView Wireless Day/Night Internet Surveillance Camera Server with 2-Way Audio TV-IP312W (Silver)
TRENDnet SecurView Wireless Day/Night Internet Surveillance Camera Server with 2-Way Audio TV-IP312W (Silver)
TRENDnet SecurView Wireless Day/Night Internet Surveillance Camera Server with 2-Way Audio TV-IP312W (Silver)
TRENDnet SecurView Wireless Day/Night Internet Surveillance Camera Server with 2-Way Audio TV-IP312W (Silver)

TRENDnet SecurView Wireless Day/Night Internet Surveillance Camera Server with 2-Way Audio TV-IP312W (Silver)

SKU:HA0WHEA3E
Sale price
HK$ 3,193.20
Regular price
HK$ 5,322.00
Unit price
per 
( 40% off )
Quantity:
Expected Delivery: 21-28 days

Tracked Shipping

Secure Payments

10 Days Return

Tracked Shipping

Secure Payments

10 Days Return

  • Secure your home or office with high quality dual streaming MPEG-4 and MJPEG video recording with up to 30 frames per second at 640x480 VGA resolution
  • Complimentary SecurView software: view and record up to 16 cameras simultaneously (32-bit only)
  • Hear and talk to people in your camera?s viewing area through your computer
  • Supports TCP/IP networking, SMTP Email, HTTP, Samba and other Internet protocols (Does not support SSL)
  • Infrared lens enables day and night version (night visibility up to 5 meters)

Customer Reviews

Does what it says it does I bought this to basically serve as a baby monitor. It works great and is much better than the stand alone, purpose-built systems that you can buy. The camera does what it says it will, and works great in total darkness.The other reviews that discuss the horrible documentation are right though. The manual that comes with it is scarce on specifics. It does take some time and finesse to set it up with your wireless system, but if you're computer literate or just willing to put in the time you'll figure it out. I have yet to set it up as an internet camera, so I can't speak to that, but given the documentation and support issues, if that's your primary purpose and you're not tech savvy, you may want to look elsewhere.Bottom line, its a good camera, provides a nice picture with excellent in room IR capabilities, the software is simple and very functional, it has two way audio and is priced right. I'm looking to buy another for my other child's room. 4Excellent features but extremely poor instructions make setup very difficult Having read the Amazon reviews for the IP312W I expected some degree of difficulty in setting up the camera. It ended up being much tougher. I'm not an IT specialist but have set up wireless networks and devices to work over the internet. However I could simply not get the IP312 to work over the internet. Actually I still have not gotten it to work on my wireless network. I gave up and am waiting for someone from my company's IT department to assist in setting up the wireless connection. I was able to get the camera to work while connected via an Ethernet cable. The picture quality is excellent. Also the night mode works extremely well. The software is pretty straightforward. If only setting up the camera were as easy! If the camera were simply plug and play it would be 4-5 stars. However the difficult setup coupled with very poor instructions have me giving only 3 stars. TRENDnet could have a real winner here if it improves its instructions and the ease of use. 3insecure camera; huge design oversights You'd think that a security camera would get Internet security right. This one doesn't even try.The camera doesn't support SSL/TLS connections. This means that, every time you log in to the camera across the Internet, your password is going across in the clear, and anyone sufficiently interested can then use that password to log into your camera in your home and watch what you're doing or record their own copy. Furthermore, even without logging in, your communication with the camera is open for the world to see. This a huge oversight that has no excuse; it's like installing new locks in a house and leaving the key under the doormat.If you try to set up email alerts to notify you of certain actions (e.g. motion detection), you'll find that the camera does not support secure SMTP servers. In other words, every time the camera sends email, it will be sending your email password in the clear, so that interested parties could later log into your email account and do whatever they want.The product uses a proprietary Internet Explorer ActiveX control, which forces you to use IE instead of a more secure and standards-compliant browser like Firefox. But that's not bad enough. The ActiveX control apparently has no understanding and support of Vista NTFS permissions. This means that in Vista if you try to record to certain directories on the hard drive, it fails with a cryptic error message---even if the user has administrator rights. The only apparent way to get around this is to run Internet Explorer as Administrator (a special Vista super-user that has more rights than even a user with normal administrator rights), which is a bad idea in general and reflects the outdatedness of the implementation.There is no way to tell the camera to start recording to the local hard drive when some action occurs. Sure, you can have the camera record to a "network hard drive", if you can figure out how to set one of those up. Or you can have the camera record to a USB drive hooked up to the camera, which someone can easily steal along with the camera. Or you can manually record to the local hard drive. But you can't simply leave your browser window open and have the camera only start recording to the local hard drive when there is some activity.This would be a great little camera if someone with actual security experience had been in charge of its firmware. There is no excuse for these huge lapses in design, ruining what could easily have been a great product.Update 2011-07-04: I was excited that firmware upgrade 1.1.0 build 72 purports to add SSL support! A closer look reveals that TRENDnet is utterly incompetent when it comes to networking. Yes, the firmware allows you use SSL for the SMTP server (outgoing emails), and this works. But that's the only good news. While there is now a configuration for specifying an incoming SSL port (default 443), if you try to connect with Internet Explorer 9 you get "Video is not support for HTTPS Protocol." Lovely. And if you connect from outside the network using Firefox (using port forwarding on the router), the Java applet won't load, giving "java.lang.ClassNotFoundException: ultracam.class". And of course the TRENDnet SecurView Mobile Android app doesn't support SSL in the least. Utter incompetence.Update 2012-04-20: Now TRENDnet is saying that firmware version V1.1.1 build 74 brings "improved security". But Firefox still gives a ClassNotFoundException, and IE still says "Video is not supported for HTTPS Protocol". And of course the Android app still doesn't support SSL. But security is so important to me, you know what I'm doing? I'm leaving the SSL turned on, even though I can no longer view the video in IE or in Firefox, and I'm using IP Cam Viewer, a third party Android app, to view the live camera stream over SSL on my phone! It's unbelievable that I have to use software not even written by TRENDnet to view the secure feed. Then again, by now it should be expected. 2Great on Windows, Ok on Mac; difficult to setup It takes a little time to set it up if you want to use it as a camera to stream video over the internet. (look below for detailed instructions).The video is great. The nightvision is great. The audio is great.ON A MAC, However, you can't setup motion sensor, you cant activate audio (neither in, nor out) because you need Internet Explorer's Active X that is not available on Firefox or Safari. The software SecurView also does not work on a Mac.DETAILED INSTRUCTIONS FOR AFTER YOUR PURCHASEObjective - set it up to access it from any computer away from home.What I have at home: a router (with a firewall) and a cable internet connection.If the firmware of your camera is 1.0.0.0 version 30+, the camera's IP is fixed 192.168.10.30. Thus to talk to the camera you will need to change the IP of your computer on the TCP/IP of the internet connection that it's being used, to a fixed IP starting in 192.168.10.xx (in the xx use any number you want).If the firmware of your camera is newer, it comes with a DHCP (it will take a router assigned ip - thus you don't need to change the IP of your computer.After finding out what is the ip of your camera, you have to access it to set it up, via your browser, just type in the ip of the camera and it will show up a setting up screen. Here is very straight forward:-> go to the ip setup and put the same domain of your router (i.e. 192.168.2.***). You can use a fixed IP or DHCP.Note, if you had to change your computer's ip to talk to the camera, after setting it up, you will have to change your computer back, to talk to the camera in the new domain.From within your router, all you need to do now is to type your camera's IP in the browser in order to access it.From outside (through the internet), you still need a bit more setting up to do:In the camera, change the access port from 80 to 81 (port 80 is blocked by many ISPs).Now, go to the set up in your router and you have to open the port 81 for outside traffic. Just grant access (inbound port 81, put the IP of your camera, outbound port 81).Now you have to know what is your external IP (the one provided to you by your ISP). You can use [...] (note that some ISPs change your IP regularly), so you allways need an updated ip address.In order to have that done automatically, sign up to a free account at [...]. Then go to your router and in the DDNS section of the setup, put in your dyndns sign in and password. The router will keep updating the dyndns with your external IP, so that everytime you go into your created dyndns address, it will forward you to the right external IP of your ISP/Router.Now, to access your camera from outside, just type into any browser (IE works better), [...] ([...]), so that it will access the port that you have previously opened.Well, that's it !!! Easy huh? ;-) It took me a long time to find out how to do it, but it works beautifully after this. The product is 5 stars, but the setting up is tough (but it couldn't be different, this is a sophisticated demand).Have fun. 4Multiple cameras do not work together! I bought 4 units of this camera and so far only 3 were delivered. I can tell you right now: if you are not an advanced user or you do not know one that can help you, forget it! You will not be able to configure this camera to work on your network. The instructions manual is a joke. There are much more instructions and hints on other comments here in Amazon than in the manual. But if you are a geek you will make one single camera work on your network.The real problem begins when you try to have 2 or more cameras working at the same time!Although the software that comes with the product can manage up to 16 simultaneous cameras, only one works at a time. I had tried everything and all types of configurations, DHCP, fixed IP, changing the security protocol of my router and on the cameras, etc, etc, etc. They simply do not work simultaneously. When I connect all three a very strange thing happens: each camera works for about 5-10 minutes, than it disconnects from the network and another one connects... and it stays for 5-10 minutes and then everything gets repeated.I'm trying to get help from the TrendNet Support service, but they did not provided me any hint of what is going on, and I'm starting to believe they do not have a clue about the solution. You can also add to that situation the fact that they take several days to answer an email.It has been a very frustrating experience, and I am starting to seriously regret my acquisition...'[UPDATE April 06, 2008]: After sending an email for almost different dozen people at Trendnet they finally gave me attention and provided me with a new firmware build (38) that solved the issues I was facing. I can't set the cameras too away from my wireless router, so I can not use them where I would like to (and both my notebooks work fine at these spots), but in general the cameras are working The recording is not a good feature as the image is too jumpy. I'll probably have to invest on a wireless repeater and see if the video recordings get improved by having a stronger wireless signal near the cameras. 1Poor documentation, undocumented URLs For some reason, trendnet does not document the most useful URLs for this camera, so I'll set forth some that I use below. For instance, it is possible to stream the video via rtsp to your blackberry. You can also stream simple mjpeg video to the chrome browser natively.Streaming video:(blackberry) rtsp://ip:port/3gp (must enable 3gpp in the admin panel first. Use rtsp port (default=554))(chrome browser) [...](quicktime?) rtsp://ip:port/Mpeg4 (Use rtsp port (default=554))Static JPEG[...]streaming audio(unknown what software supports this)[...] 4Don't Leave Them Unplugged From Power for a Long Time! I purchased 5 of the TV-IP312W and 2 of the TV-IP312 from Amazon from 2007 to 2009. They were all working fine (after much configuration and updating) in our old house. We built and moved into a new house in 2012. Anyway, I disconnected them all and left them in a box for a little over a year. When I went to install them in the new house over the past week only one would work. The rest all just keep blinking the yellow LED. It would appear that they have lost the firmware - there must be a battery or capacitor that maintains the memory and it must have expired. So, don't leave them unplugged for a long time. I will try to contact Trendnet to see if they can be restored (at the moment their website is down).Update 1: So, Trendnet did respond with a copy of the instructions from the manuals (yes, manualS, their response was a conglomeration of the paper manuals in the original package plus later versions available on-line) for setting up and also resetting the cameras. One important difference, that I did not note immediately, was that the time to hold the reset button in their e-mail was 15 seconds instead of the 3 seconds in the manual. Wow! That made the difference. Now the supposedly failed units came back to life. However, unlike what the manuals say, and unlike what their e-mail says, it did not reset to the factory settings, it reset to my old settings (including password, camera name, IP address and e-mailing and motion detection settings. I'm back in business and have begun updating to the latest firmware.Update 2: In my old house, I found that in order to maintain connectivity I had to power off/power on the cameras periodically. I had installed light timers to do this on a twice a day basis. Now, with the latest firmware whenever there is a power off/power on sequence, the cameras lose their e-mail functionality. All you have to do is go to the Event Server : Email setup page and select Apply. Then the e-mail starts working again. So, now in order to maintain functionality while away from home, I need to install each camera with a UPS. This will be a much more expensive solution than the light timer!Update 3: I discovered a new phenomenon - one of my power supplies was not providing sufficient power - less than the 5-volts required, but enough to light a LED. Any camera connected to this power supply follows the same pattern as if it needs resetting - that is, it continuously blinks the yellow LED and will not reset. So, this was complicating my re-installation of my cameras. I wonder what someone would do that only had one camera and one power supply - no way to discover this problem. 1Mediocre camera - NOT for Macs, works well with Synology Fair but not great image. Weak night vision, maybe 10 feet out in a circle about 70% of the image height.No support for Macs. You have to wire it to your router, look in the router DHCP to see what IP address it got (you can reserve an IP for future use) and then use that IP in a web browser to access the setup. That's where you configure it for your wireless network while still wired. No motion detection by the camera--that's done by the Windows software. No audio either through the web browser. Guess that's another Windows-only thing. I recommend Mac users steer clear of TrendNet.Works pretty well with a Synology DiskStation (DSM 4.0 here) and their Surveillance Station package after being set up with an unchanging IP address (fixed or reserved DHCP). The DiskStation does a nice job of motion-detection and records audio with the video. 3I give up! Camera won't work for more than a few minutes UPDATE 12/16:I ordered a Foscam FI8905W, and while it's not perfect, it WORKS. I've got everything working - motion sensing alerts that send emails and also upload images to my FTP server. I also set up a dynamic DNS service so I can access the camera from anywhere. Point is, the problems I had with the TRENDnet camera weren't related to my technical skills.Also, no complaints about Amazon or SpaceBound - the delivery, packaging, etc. were great.~~~~~For what it's worth, I consider myself fairly technical. I've built three computers, from the motherboard up, have a two router home network with video streaming to my PS3 from my laptop, a WiFi printer my wife and I use from our laptops (also over WiFi), and multiple wireless phones/tablets.But after spending about two full days trying to get this camera to work, I give up and am returning it.The main issue I kept having was that the camera would just lock up or drop it's network connection after working "fine" for some amount of time. It seemed to be more reliable on a wired connection, but not completely. I got to the point where it was auto-detecting motion and sending emails, and I was feeling like things would work out. I was even watching live video on my Android phone. But inevitably it would lock up, or I'd try to adjust a setting and it would freeze, and then never come back online.Not sure if I just got a lemon or what, but I don't care at this point. I'm going to try my luck with another brand. 1For the Price, it's a decent IP camera with night day/night vision I'd really give this camera 3.5 stars. If setup were easier, it would be a solid 4, if it didn't have manual focus 4.5, if all of above were true and the company's manual or website gave decent support, it would be 5 stars because of the low costs but high features.My Trendnet IP312W is connected to a Mac (OS X Leopard) airport express network used for home and baby monitoring. Mac support from Trendnet's site and manual for this product is woefully low.I am using it with Evocam software, which provided moral support during the various evenings I spent getting it to work. (Eventually selecting "use RTSP" for this camera in Evocam brought an image from the camera, that was after I changed the camera's default IP address, etc).The camera provides a decent picture day and night via our local network. The image is browser accessible via the local network with most browsers (Safari, Firefox, IE).The price on this camera was significantly lower than many other wireless cameras capable of joining a more secure WPA2 wireless network and also providing night vision. Word to the wise, you can't buy some other color network camera and a standalone infrared light from Amazon and expect to make your own, budget, night vision system. 4
See All Reviews
Shipment tracking ID will be provided after your product(s) is dispatched. The delivery date stated is indicative and subject to availability, payment authorization, verification, and processing. In case your product(s) is not delivered due to an incorrect or invalid address, we will not be able to process any claims. However, we will notify you if it is returned to us.
  • Return or exchange requests can be made within 10 days of the delivery date.
  • To return or exchange any items, please email us at info@directnine.hk, clearly mentioning your order number and our customer support team will guide you on the process.
  • To be eligible for return, products must be in the exact condition you received them in. All packaging material must be undamaged and unused with the price tags intact.
  • Orders can be cancelled before dispatch. If the order has already been dispatched, cancellation fees might be charged.
  • Due to the nature of the products that we sell, we will not be able to replace or refund unwanted items if they have been opened or any seals are broken.
  • The refund will not include the import duties or the cost of delivery or return postage.
  • If your refund is approved, then it will automatically be credited to the original method of payment, within 7-10 days.
  • DirectNine reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice to users.
Description
  • Secure your home or office with high quality dual streaming MPEG-4 and MJPEG video recording with up to 30 frames per second at 640x480 VGA resolution
  • Complimentary SecurView software: view and record up to 16 cameras simultaneously (32-bit only)
  • Hear and talk to people in your camera?s viewing area through your computer
  • Supports TCP/IP networking, SMTP Email, HTTP, Samba and other Internet protocols (Does not support SSL)
  • Infrared lens enables day and night version (night visibility up to 5 meters)
Reviews

Customer Reviews

Does what it says it does I bought this to basically serve as a baby monitor. It works great and is much better than the stand alone, purpose-built systems that you can buy. The camera does what it says it will, and works great in total darkness.The other reviews that discuss the horrible documentation are right though. The manual that comes with it is scarce on specifics. It does take some time and finesse to set it up with your wireless system, but if you're computer literate or just willing to put in the time you'll figure it out. I have yet to set it up as an internet camera, so I can't speak to that, but given the documentation and support issues, if that's your primary purpose and you're not tech savvy, you may want to look elsewhere.Bottom line, its a good camera, provides a nice picture with excellent in room IR capabilities, the software is simple and very functional, it has two way audio and is priced right. I'm looking to buy another for my other child's room. 4Excellent features but extremely poor instructions make setup very difficult Having read the Amazon reviews for the IP312W I expected some degree of difficulty in setting up the camera. It ended up being much tougher. I'm not an IT specialist but have set up wireless networks and devices to work over the internet. However I could simply not get the IP312 to work over the internet. Actually I still have not gotten it to work on my wireless network. I gave up and am waiting for someone from my company's IT department to assist in setting up the wireless connection. I was able to get the camera to work while connected via an Ethernet cable. The picture quality is excellent. Also the night mode works extremely well. The software is pretty straightforward. If only setting up the camera were as easy! If the camera were simply plug and play it would be 4-5 stars. However the difficult setup coupled with very poor instructions have me giving only 3 stars. TRENDnet could have a real winner here if it improves its instructions and the ease of use. 3insecure camera; huge design oversights You'd think that a security camera would get Internet security right. This one doesn't even try.The camera doesn't support SSL/TLS connections. This means that, every time you log in to the camera across the Internet, your password is going across in the clear, and anyone sufficiently interested can then use that password to log into your camera in your home and watch what you're doing or record their own copy. Furthermore, even without logging in, your communication with the camera is open for the world to see. This a huge oversight that has no excuse; it's like installing new locks in a house and leaving the key under the doormat.If you try to set up email alerts to notify you of certain actions (e.g. motion detection), you'll find that the camera does not support secure SMTP servers. In other words, every time the camera sends email, it will be sending your email password in the clear, so that interested parties could later log into your email account and do whatever they want.The product uses a proprietary Internet Explorer ActiveX control, which forces you to use IE instead of a more secure and standards-compliant browser like Firefox. But that's not bad enough. The ActiveX control apparently has no understanding and support of Vista NTFS permissions. This means that in Vista if you try to record to certain directories on the hard drive, it fails with a cryptic error message---even if the user has administrator rights. The only apparent way to get around this is to run Internet Explorer as Administrator (a special Vista super-user that has more rights than even a user with normal administrator rights), which is a bad idea in general and reflects the outdatedness of the implementation.There is no way to tell the camera to start recording to the local hard drive when some action occurs. Sure, you can have the camera record to a "network hard drive", if you can figure out how to set one of those up. Or you can have the camera record to a USB drive hooked up to the camera, which someone can easily steal along with the camera. Or you can manually record to the local hard drive. But you can't simply leave your browser window open and have the camera only start recording to the local hard drive when there is some activity.This would be a great little camera if someone with actual security experience had been in charge of its firmware. There is no excuse for these huge lapses in design, ruining what could easily have been a great product.Update 2011-07-04: I was excited that firmware upgrade 1.1.0 build 72 purports to add SSL support! A closer look reveals that TRENDnet is utterly incompetent when it comes to networking. Yes, the firmware allows you use SSL for the SMTP server (outgoing emails), and this works. But that's the only good news. While there is now a configuration for specifying an incoming SSL port (default 443), if you try to connect with Internet Explorer 9 you get "Video is not support for HTTPS Protocol." Lovely. And if you connect from outside the network using Firefox (using port forwarding on the router), the Java applet won't load, giving "java.lang.ClassNotFoundException: ultracam.class". And of course the TRENDnet SecurView Mobile Android app doesn't support SSL in the least. Utter incompetence.Update 2012-04-20: Now TRENDnet is saying that firmware version V1.1.1 build 74 brings "improved security". But Firefox still gives a ClassNotFoundException, and IE still says "Video is not supported for HTTPS Protocol". And of course the Android app still doesn't support SSL. But security is so important to me, you know what I'm doing? I'm leaving the SSL turned on, even though I can no longer view the video in IE or in Firefox, and I'm using IP Cam Viewer, a third party Android app, to view the live camera stream over SSL on my phone! It's unbelievable that I have to use software not even written by TRENDnet to view the secure feed. Then again, by now it should be expected. 2Great on Windows, Ok on Mac; difficult to setup It takes a little time to set it up if you want to use it as a camera to stream video over the internet. (look below for detailed instructions).The video is great. The nightvision is great. The audio is great.ON A MAC, However, you can't setup motion sensor, you cant activate audio (neither in, nor out) because you need Internet Explorer's Active X that is not available on Firefox or Safari. The software SecurView also does not work on a Mac.DETAILED INSTRUCTIONS FOR AFTER YOUR PURCHASEObjective - set it up to access it from any computer away from home.What I have at home: a router (with a firewall) and a cable internet connection.If the firmware of your camera is 1.0.0.0 version 30+, the camera's IP is fixed 192.168.10.30. Thus to talk to the camera you will need to change the IP of your computer on the TCP/IP of the internet connection that it's being used, to a fixed IP starting in 192.168.10.xx (in the xx use any number you want).If the firmware of your camera is newer, it comes with a DHCP (it will take a router assigned ip - thus you don't need to change the IP of your computer.After finding out what is the ip of your camera, you have to access it to set it up, via your browser, just type in the ip of the camera and it will show up a setting up screen. Here is very straight forward:-> go to the ip setup and put the same domain of your router (i.e. 192.168.2.***). You can use a fixed IP or DHCP.Note, if you had to change your computer's ip to talk to the camera, after setting it up, you will have to change your computer back, to talk to the camera in the new domain.From within your router, all you need to do now is to type your camera's IP in the browser in order to access it.From outside (through the internet), you still need a bit more setting up to do:In the camera, change the access port from 80 to 81 (port 80 is blocked by many ISPs).Now, go to the set up in your router and you have to open the port 81 for outside traffic. Just grant access (inbound port 81, put the IP of your camera, outbound port 81).Now you have to know what is your external IP (the one provided to you by your ISP). You can use [...] (note that some ISPs change your IP regularly), so you allways need an updated ip address.In order to have that done automatically, sign up to a free account at [...]. Then go to your router and in the DDNS section of the setup, put in your dyndns sign in and password. The router will keep updating the dyndns with your external IP, so that everytime you go into your created dyndns address, it will forward you to the right external IP of your ISP/Router.Now, to access your camera from outside, just type into any browser (IE works better), [...] ([...]), so that it will access the port that you have previously opened.Well, that's it !!! Easy huh? ;-) It took me a long time to find out how to do it, but it works beautifully after this. The product is 5 stars, but the setting up is tough (but it couldn't be different, this is a sophisticated demand).Have fun. 4Multiple cameras do not work together! I bought 4 units of this camera and so far only 3 were delivered. I can tell you right now: if you are not an advanced user or you do not know one that can help you, forget it! You will not be able to configure this camera to work on your network. The instructions manual is a joke. There are much more instructions and hints on other comments here in Amazon than in the manual. But if you are a geek you will make one single camera work on your network.The real problem begins when you try to have 2 or more cameras working at the same time!Although the software that comes with the product can manage up to 16 simultaneous cameras, only one works at a time. I had tried everything and all types of configurations, DHCP, fixed IP, changing the security protocol of my router and on the cameras, etc, etc, etc. They simply do not work simultaneously. When I connect all three a very strange thing happens: each camera works for about 5-10 minutes, than it disconnects from the network and another one connects... and it stays for 5-10 minutes and then everything gets repeated.I'm trying to get help from the TrendNet Support service, but they did not provided me any hint of what is going on, and I'm starting to believe they do not have a clue about the solution. You can also add to that situation the fact that they take several days to answer an email.It has been a very frustrating experience, and I am starting to seriously regret my acquisition...'[UPDATE April 06, 2008]: After sending an email for almost different dozen people at Trendnet they finally gave me attention and provided me with a new firmware build (38) that solved the issues I was facing. I can't set the cameras too away from my wireless router, so I can not use them where I would like to (and both my notebooks work fine at these spots), but in general the cameras are working The recording is not a good feature as the image is too jumpy. I'll probably have to invest on a wireless repeater and see if the video recordings get improved by having a stronger wireless signal near the cameras. 1Poor documentation, undocumented URLs For some reason, trendnet does not document the most useful URLs for this camera, so I'll set forth some that I use below. For instance, it is possible to stream the video via rtsp to your blackberry. You can also stream simple mjpeg video to the chrome browser natively.Streaming video:(blackberry) rtsp://ip:port/3gp (must enable 3gpp in the admin panel first. Use rtsp port (default=554))(chrome browser) [...](quicktime?) rtsp://ip:port/Mpeg4 (Use rtsp port (default=554))Static JPEG[...]streaming audio(unknown what software supports this)[...] 4Don't Leave Them Unplugged From Power for a Long Time! I purchased 5 of the TV-IP312W and 2 of the TV-IP312 from Amazon from 2007 to 2009. They were all working fine (after much configuration and updating) in our old house. We built and moved into a new house in 2012. Anyway, I disconnected them all and left them in a box for a little over a year. When I went to install them in the new house over the past week only one would work. The rest all just keep blinking the yellow LED. It would appear that they have lost the firmware - there must be a battery or capacitor that maintains the memory and it must have expired. So, don't leave them unplugged for a long time. I will try to contact Trendnet to see if they can be restored (at the moment their website is down).Update 1: So, Trendnet did respond with a copy of the instructions from the manuals (yes, manualS, their response was a conglomeration of the paper manuals in the original package plus later versions available on-line) for setting up and also resetting the cameras. One important difference, that I did not note immediately, was that the time to hold the reset button in their e-mail was 15 seconds instead of the 3 seconds in the manual. Wow! That made the difference. Now the supposedly failed units came back to life. However, unlike what the manuals say, and unlike what their e-mail says, it did not reset to the factory settings, it reset to my old settings (including password, camera name, IP address and e-mailing and motion detection settings. I'm back in business and have begun updating to the latest firmware.Update 2: In my old house, I found that in order to maintain connectivity I had to power off/power on the cameras periodically. I had installed light timers to do this on a twice a day basis. Now, with the latest firmware whenever there is a power off/power on sequence, the cameras lose their e-mail functionality. All you have to do is go to the Event Server : Email setup page and select Apply. Then the e-mail starts working again. So, now in order to maintain functionality while away from home, I need to install each camera with a UPS. This will be a much more expensive solution than the light timer!Update 3: I discovered a new phenomenon - one of my power supplies was not providing sufficient power - less than the 5-volts required, but enough to light a LED. Any camera connected to this power supply follows the same pattern as if it needs resetting - that is, it continuously blinks the yellow LED and will not reset. So, this was complicating my re-installation of my cameras. I wonder what someone would do that only had one camera and one power supply - no way to discover this problem. 1Mediocre camera - NOT for Macs, works well with Synology Fair but not great image. Weak night vision, maybe 10 feet out in a circle about 70% of the image height.No support for Macs. You have to wire it to your router, look in the router DHCP to see what IP address it got (you can reserve an IP for future use) and then use that IP in a web browser to access the setup. That's where you configure it for your wireless network while still wired. No motion detection by the camera--that's done by the Windows software. No audio either through the web browser. Guess that's another Windows-only thing. I recommend Mac users steer clear of TrendNet.Works pretty well with a Synology DiskStation (DSM 4.0 here) and their Surveillance Station package after being set up with an unchanging IP address (fixed or reserved DHCP). The DiskStation does a nice job of motion-detection and records audio with the video. 3I give up! Camera won't work for more than a few minutes UPDATE 12/16:I ordered a Foscam FI8905W, and while it's not perfect, it WORKS. I've got everything working - motion sensing alerts that send emails and also upload images to my FTP server. I also set up a dynamic DNS service so I can access the camera from anywhere. Point is, the problems I had with the TRENDnet camera weren't related to my technical skills.Also, no complaints about Amazon or SpaceBound - the delivery, packaging, etc. were great.~~~~~For what it's worth, I consider myself fairly technical. I've built three computers, from the motherboard up, have a two router home network with video streaming to my PS3 from my laptop, a WiFi printer my wife and I use from our laptops (also over WiFi), and multiple wireless phones/tablets.But after spending about two full days trying to get this camera to work, I give up and am returning it.The main issue I kept having was that the camera would just lock up or drop it's network connection after working "fine" for some amount of time. It seemed to be more reliable on a wired connection, but not completely. I got to the point where it was auto-detecting motion and sending emails, and I was feeling like things would work out. I was even watching live video on my Android phone. But inevitably it would lock up, or I'd try to adjust a setting and it would freeze, and then never come back online.Not sure if I just got a lemon or what, but I don't care at this point. I'm going to try my luck with another brand. 1For the Price, it's a decent IP camera with night day/night vision I'd really give this camera 3.5 stars. If setup were easier, it would be a solid 4, if it didn't have manual focus 4.5, if all of above were true and the company's manual or website gave decent support, it would be 5 stars because of the low costs but high features.My Trendnet IP312W is connected to a Mac (OS X Leopard) airport express network used for home and baby monitoring. Mac support from Trendnet's site and manual for this product is woefully low.I am using it with Evocam software, which provided moral support during the various evenings I spent getting it to work. (Eventually selecting "use RTSP" for this camera in Evocam brought an image from the camera, that was after I changed the camera's default IP address, etc).The camera provides a decent picture day and night via our local network. The image is browser accessible via the local network with most browsers (Safari, Firefox, IE).The price on this camera was significantly lower than many other wireless cameras capable of joining a more secure WPA2 wireless network and also providing night vision. Word to the wise, you can't buy some other color network camera and a standalone infrared light from Amazon and expect to make your own, budget, night vision system. 4
See All Reviews
Return And Refund Policy
  • Return or exchange requests can be made within 10 days of the delivery date.
  • To return or exchange any items, please email us at info@directnine.uk, clearly mentioning your order number and our customer support team will guide you on the process.
  • To be eligible for return, products must be in the exact condition you received them in. All packaging material must be undamaged and unused with the price tags intact.
  • Orders can be cancelled before dispatch. If the order has already been dispatched, cancellation fees might be charged.
  • Due to the nature of the products that we sell, we will not be able to replace or refund unwanted items if they have been opened or any seals are broken.
  • The refund will not include the import duties or the cost of delivery or return postage.
  • If your refund is approved, then it will automatically be credited to the original method of payment, within 7-10 days.
  • DirectNine reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice to users.
Delivery Policy
Shipment tracking ID will be provided after your product(s) is dispatched. The delivery date stated is indicative and subject to availability, payment authorization, verification, and processing. In case your product(s) is not delivered due to an incorrect or invalid address, we will not be able to process any claims. However, we will notify you if it is returned to us.

Recently Viewed

BACK TO TOP