• NETGEAR 16-Port Gigabit Ethernet Smart Managed Plus Switch (GSS116E) - with Virtually Anywhere CLICK Mount System, and ProSAFE Lifetime Protection
  • NETGEAR 16-Port Gigabit Ethernet Smart Managed Plus Switch (GSS116E) - with Virtually Anywhere CLICK Mount System, and ProSAFE Lifetime Protection
  • NETGEAR 16-Port Gigabit Ethernet Smart Managed Plus Switch (GSS116E) - with Virtually Anywhere CLICK Mount System, and ProSAFE Lifetime Protection
  • NETGEAR 16-Port Gigabit Ethernet Smart Managed Plus Switch (GSS116E) - with Virtually Anywhere CLICK Mount System, and ProSAFE Lifetime Protection
  • NETGEAR 16-Port Gigabit Ethernet Smart Managed Plus Switch (GSS116E) - with Virtually Anywhere CLICK Mount System, and ProSAFE Lifetime Protection
NETGEAR 16-Port Gigabit Ethernet Smart Managed Plus Switch (GSS116E) - with Virtually Anywhere CLICK Mount System, and ProSAFE Lifetime Protection
NETGEAR 16-Port Gigabit Ethernet Smart Managed Plus Switch (GSS116E) - with Virtually Anywhere CLICK Mount System, and ProSAFE Lifetime Protection
NETGEAR 16-Port Gigabit Ethernet Smart Managed Plus Switch (GSS116E) - with Virtually Anywhere CLICK Mount System, and ProSAFE Lifetime Protection
NETGEAR 16-Port Gigabit Ethernet Smart Managed Plus Switch (GSS116E) - with Virtually Anywhere CLICK Mount System, and ProSAFE Lifetime Protection
NETGEAR 16-Port Gigabit Ethernet Smart Managed Plus Switch (GSS116E) - with Virtually Anywhere CLICK Mount System, and ProSAFE Lifetime Protection

NETGEAR 16-Port Gigabit Ethernet Smart Managed Plus Switch (GSS116E) - with Virtually Anywhere CLICK Mount System, and ProSAFE Lifetime Protection

SKU:HAR92CI20
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HK$ 1,610.00
Regular price
HK$ 2,682.00
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per 
( 39% off )
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Expected Delivery: 21-28 days

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  • ETHERNET PORT CONFIGURATION: 16 Gigabit ports
  • CONFIGURATION & CONTROL: Management software with easy-to-use GUI interface offers basic capabilities to configure, secure, and monitor your network.
  • CLICK MOUNT SYSTEM: An innovative and flexible mounting bracket, makes it easy to mount vertically or horizontally, flat or perpendicular, on a wall, under a desk, or strapped to a pole, allowing you to put your ports where and how you need them
  • SILENT OPERATION: The fanless design means zero added noise wherever its located, making it ideal for noise-sensitive environments
  • PROSAFE LIFETIME PROTECTION: Covered by an industry-best lifetime limited hardware warranty, next business day replacement and 24/7 chat with a Netgear expert
  • ENERGY EFFICIENT: Designed to optimize power usage lowering its cost to operate. Most models are compliant with IEEE802.3az Energy Efficient Ethernet mode.
  • BUILT TO LAST: Every NETGEAR Network switch is rigorously tested for reliability, quality, and performance.
  • Flexible 1-2-3-4 mounting system
  • Cable management system
  • Plus switch software features

Customer Reviews

Awesome cable management, Link Aggregation is good too.This review is for the GS908E: It's funny because I see quite a few reviews on here about this model and how poor the cable management design is. I don't know if they just haven't had there morning coffee or don't understand cable management procedure and ergonomics but the cable management works flawlessly. No matter what gauge wire you have, this unit is designed to pinch your cable to conform it into place so as to not slip or move. Network cable is jacketed and the sleeve is meant to be pliable, meaning you can bend it and twist and pinch it and it won't hurt the cables inside of it.With that being said you can look at my picture and you can see my cables are pinched into place and they won't slip or move at all, great design Netgear, love it. My primary purpose for this switch is to converge my NAS and PC with Link Aggregation as I'm consistently moving large movie files back and forth and I need the added speed of data transfer. It works as intended.Also, the webpage style interface is a pleasure and a breeze to work with, letting you adjust just about anything you might need. First thing you might do is update your firmware on the unit as I did and there was an update already for it.As for those folks that can't pinch a cable to fill a slot maybe you should let your grandmother's help you with that. Just saying, it doesn't take a rocket scientist to pinch a cable and put it in the slot and close the cover.Thanks Netgear for an awesome network switch.5I had begun wiring out the house to be able to provide faster and more reliable network connections so that we could take better advantage of being a household that streams ALL of ...I purchased this switch to help me clean up my local network in our house. I had begun wiring out the house to be able to provide faster and more reliable network connections so that we could take better advantage of being a household that streams ALL of our TV viewings. As I was adding these capabilities to our home I began to place smaller 8-port unmanaged switches to help accommodate all of our devices, and next thing I noticed there were several of these smaller switches hanging off the network. Most people wouldn't notice the difference but seeing as we work in this type of environment I would notice that the network would get slow at times or would require that the devices would need to be rebooted several times a month. After purchasing this device and eliminating all those smaller switches the difference was noticeable. The quality of the streaming improved especially the ability to stream in the higher definition, the media from our local media server. There are still some minor fine tuning required to take full advantage of all the features of this device but do recommend it.5No Link AggregationI bought this switch for Link Aggregation, and it actually does not support it. I checked with Netgear and countered:1. I cannot register the device.2. I cannot find anyone to help me either via call or via the community forum.1VLAN support is brokenThis unit has a software misfeature if you intend to use VLANs. The management of this unit itself cannot be done over any VLAN other than #1 which is unfortunate given that VLAN1 tends to be the default VLANs used in gear when untagged frames are received. I wanted to put my management on a VLAN other than the #1 (default) and could not do so with this unit. I subsequently replaced these with Linksys-LGS3XX units and wish I'd known about this inability. The Netgear website's best response was that a higher level Netgear product and were unwilling to admit that a managed switch that behaved this way was flawed. Unlikely to ever use Netgear again.2Don't hesitate to buy for a client or your location if you need that extra management but not full layer 3.Price to feature set is amazing. You get a nice set of layer 3 features but you don't need a degree in IT Networking to figure it out. I've been a corporate IT consultant for 12 years now and I hold certs with HP networking and Cisco and I can say that bang for the buck, this Netgear switch series has all the features your standard office setup would need. You can Vlan, traffic prioritize and get some good analysis from the device.We've had this series installed for years now at some high use facilities and they are going strong, and compared to a Cisco of similar specs, well priced.This is perfect for someone that needs that extra management ability because of VoIP or other networking needs but doesn't need or want to get into full layer 3 switching. The web interface is easily learned and accessible. You can lock it down as well. Netgear has been really good about product support as well and they fix issues fast with firmware updates as needed. I've yet to have one of these fail (knock on wood) and we have these installed in most of our clients' locations.5Powerful, reliable managed switch for a reasonable price, just a few things that make it difficult to use.This (JGS524E) was one of my first purchases for a home ethernet retrofit project. I purchased this for a few reasons:- I wanted something rack mountable.- I wanted lots of extra ports for cheap.- I wanted gigabit speeds.- I wanted some more advanced switching features at a cheap price so I could experiment at home a bit.I cannot fault this switch for any of these things. It certainly delivered and at a reasonable price of $119.99 (then lots of gift cards, so less than $20 for me). This switch (and the 8 port version of this switch) have been incredibly reliable and met my needs. I can't remember a time where I've had to unplug this switch for any reason (except when I screwed up configuration and blocked myself from accessing it). You would think this would earn a 5 star review, but a few things made me knock this down 2 stars.- This switch comes ready to mount to a rack, however, the power cable was an issue for me. I purchased a wall mount patch panel bracket instead of more expensive rack and the power cable won't fit. I had to purchase a separate right angle power cable so that I could properly mount it to the bracket. This only cost a few bucks, but an unexpected cost that you might not think about in advance (especially if you are a networking n00b like me).- The UI for these switches is a bit clunky. If you have multiple Netgear switches managed through the software, you can only configure one at a time through the software. You can get around this by using the web interface, but I would love the option to use the software to have side-by-side configuration.- Netgear documentation is pretty bad. While trying to wrap my head around VLANs and how I wanted my network setup in my house, I struggled a lot with properly configuring this. In addition to that, I was originally using a Linksys router in front of this switch. Trying to match up the terminology of Linksys with Netgear configuration got a bit confusing. I can't really fault Netgear for being different from Linksys, it just added a bit of a headache to configuring the advanced settings. In fact, the Linksys router just did not work the way I had expected it to work, so I eventually ended up swapping out the router for a Ubiquiti USG. Once I did this, I was able to properly configure my VLANs and get expected results. This this isn't necessarily a con towards this switch, but better documentation might have made this process a bit less painful.- I tried using Netgear support to assist me in proper VLAN configuration between the Linksys router and Netgear switch and they were not helpful at all. They just directed me to Linksys support and ended the conversation. Again, I can't really give Netgear too much hassle for this (it is entirely unreasonable to expect a company to support another companies hardware), but I do wish there was some kind of a support path for mixed product networks (as opposed to no help at all). I know, asking a lot, but it would make me feel better about bringing business to Netgear in the future.At the end of the day, it all depends what you want to use this switch for. If you just need to run lots of ethernet through your home and don't care about the advanced features, this switch is NOT for you. You can save yourself a few bucks with the unmanaged version of this switch. If you're like me and want to experiment and learn some new things, this switch will definitely get the job done and at a reasonable price. Just be prepared to struggle a little bit with documentation/configuration.3A user-friendly managed solution. Perfect for consumer users and smaller businesses.This has proven to be a smart purchase for a project we have been working on. The project required reliable QoS for ethernet connections and Netgear has been dropping the ball a bit when it comes to QoS on a number of their top routers (it simply isn't working on models like the Nighthawk 10X for many users). So despite being initially fed by one of these routers that are supposed to support QoS, we added this inline and everything has been working flawlessly since. A great change to what we were experiencing before it.The internal settings are quite easy to navigate and adjust. No instructions were needed outside of looking up the default password. There was a large jump in firmware version, so these are not shipping with anything close to a current version. So first thing before you do anything, update the firmware!The cables are neatly separated and secured into the little slots. Just pinch the cable and slide it in for normal cables. We are using thin server patch cable so they just slide right in. This just protects them a "little" if they are tugged on into any direction.So far, every feature seems to be working fantastically. If only this accounted for wireless traffic as well (that would be a whole other story if it was needed in this scenario).**If you have found our review helpful, please vote it as helpful below so I know. This helps me provide quality feedback in the future.5This little switch is a beastLove how it hides the cables. I bought the other model for the living room (same one but lacking the two usb ports) and I loved it. So I picked this one up for the bedroom and ran a 25' Cat 7 from the first one I bought into this one and tested the speed and I lost no speed from what I saw in my testing. I have gig speed and I average about 940 mbps wired and I got between 920/960 mbps so it's exactly the same. There is no difference in lag either. I was surprised.I have 5 devices plugged into the first one I bought and I'll have 4 plugged into this one. What I like the most is the two usb ports on the back of it. It means I have less things plugged into a power strip so cable management just got easier as well.It makes no noise and there is a button on the back to turn off the blinking lights. More than likely I'll be buying a second one of this model and replacing the one I just got for the living room because of the two extra usb ports again, to just have less things plugged into the power strip.I have done what I can to try and stress this switch out and nothing effected it. I admit, i'm impressed.5If you are looking for link aggregation/LAG/LACP, this switch is NOT for youI bought the switch because Amazon advertised that it's capable of link aggregation. The problem is that it does not support link aggregation. The only reason I bought this switch is because I explicitly wanted link aggregation. On NetGear's site, they state that the ProSafe Plus switches only support LACP/LAG on 16 port and up modelsAmazon is advertising it incorrectly. The switch itself works very well. Amazon delivered it promptly, switch works right out of the box, etc etc.2Management interface is always exposedBe aware that this switch exposes the management interface on all ports. There does not seem to be a way to turn this off. You should not use this switch in an exposed environment where you need more than password-based security (or if you are uncertain about how much to trust the security of inexpensive network gear firmware).For example, I purchased this to segment off a couple ports onto a VLAN as a pass-through for the Internet link on the outside of my home router. I wanted to be able to use the port-mirroring capability to inspect the traffic on the outside of my gateway/firewall. That would leave several ports available (configured on a separate VLAN) to use inside my firewall. There is no way to disable the management interface on those ports exposed outside of my firewall. Netgear is adamant in their forums that this is by design.If you use this properly secured inside your network, then it is a pretty nice switch. It has a lot of nice features for the price, and I expect it will work reliably (I'm generally a fan of Netgear equipment). The design around the management interface makes it unsuitable for use in some situations - that dropped my opinion to a 3-star level. The extra star was lost because this limitation is pretty much hidden. I shouldn't have to imagine arbitrary security deficiencies and then go and research to find out if a potential purchase has them.2
See All Reviews
Shipment tracking ID will be provided after your product(s) is dispatched. The delivery date stated is indicative and subject to availability, payment authorization, verification, and processing. In case your product(s) is not delivered due to an incorrect or invalid address, we will not be able to process any claims. However, we will notify you if it is returned to us.
  • Return or exchange requests can be made within 10 days of the delivery date.
  • To return or exchange any items, please email us at info@directnine.hk, clearly mentioning your order number and our customer support team will guide you on the process.
  • To be eligible for return, products must be in the exact condition you received them in. All packaging material must be undamaged and unused with the price tags intact.
  • Orders can be cancelled before dispatch. If the order has already been dispatched, cancellation fees might be charged.
  • Due to the nature of the products that we sell, we will not be able to replace or refund unwanted items if they have been opened or any seals are broken.
  • The refund will not include the import duties or the cost of delivery or return postage.
  • If your refund is approved, then it will automatically be credited to the original method of payment, within 7-10 days.
  • DirectNine reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice to users.
Description
  • ETHERNET PORT CONFIGURATION: 16 Gigabit ports
  • CONFIGURATION & CONTROL: Management software with easy-to-use GUI interface offers basic capabilities to configure, secure, and monitor your network.
  • CLICK MOUNT SYSTEM: An innovative and flexible mounting bracket, makes it easy to mount vertically or horizontally, flat or perpendicular, on a wall, under a desk, or strapped to a pole, allowing you to put your ports where and how you need them
  • SILENT OPERATION: The fanless design means zero added noise wherever its located, making it ideal for noise-sensitive environments
  • PROSAFE LIFETIME PROTECTION: Covered by an industry-best lifetime limited hardware warranty, next business day replacement and 24/7 chat with a Netgear expert
  • ENERGY EFFICIENT: Designed to optimize power usage lowering its cost to operate. Most models are compliant with IEEE802.3az Energy Efficient Ethernet mode.
  • BUILT TO LAST: Every NETGEAR Network switch is rigorously tested for reliability, quality, and performance.
  • Flexible 1-2-3-4 mounting system
  • Cable management system
  • Plus switch software features
Reviews

Customer Reviews

Awesome cable management, Link Aggregation is good too.This review is for the GS908E: It's funny because I see quite a few reviews on here about this model and how poor the cable management design is. I don't know if they just haven't had there morning coffee or don't understand cable management procedure and ergonomics but the cable management works flawlessly. No matter what gauge wire you have, this unit is designed to pinch your cable to conform it into place so as to not slip or move. Network cable is jacketed and the sleeve is meant to be pliable, meaning you can bend it and twist and pinch it and it won't hurt the cables inside of it.With that being said you can look at my picture and you can see my cables are pinched into place and they won't slip or move at all, great design Netgear, love it. My primary purpose for this switch is to converge my NAS and PC with Link Aggregation as I'm consistently moving large movie files back and forth and I need the added speed of data transfer. It works as intended.Also, the webpage style interface is a pleasure and a breeze to work with, letting you adjust just about anything you might need. First thing you might do is update your firmware on the unit as I did and there was an update already for it.As for those folks that can't pinch a cable to fill a slot maybe you should let your grandmother's help you with that. Just saying, it doesn't take a rocket scientist to pinch a cable and put it in the slot and close the cover.Thanks Netgear for an awesome network switch.5I had begun wiring out the house to be able to provide faster and more reliable network connections so that we could take better advantage of being a household that streams ALL of ...I purchased this switch to help me clean up my local network in our house. I had begun wiring out the house to be able to provide faster and more reliable network connections so that we could take better advantage of being a household that streams ALL of our TV viewings. As I was adding these capabilities to our home I began to place smaller 8-port unmanaged switches to help accommodate all of our devices, and next thing I noticed there were several of these smaller switches hanging off the network. Most people wouldn't notice the difference but seeing as we work in this type of environment I would notice that the network would get slow at times or would require that the devices would need to be rebooted several times a month. After purchasing this device and eliminating all those smaller switches the difference was noticeable. The quality of the streaming improved especially the ability to stream in the higher definition, the media from our local media server. There are still some minor fine tuning required to take full advantage of all the features of this device but do recommend it.5No Link AggregationI bought this switch for Link Aggregation, and it actually does not support it. I checked with Netgear and countered:1. I cannot register the device.2. I cannot find anyone to help me either via call or via the community forum.1VLAN support is brokenThis unit has a software misfeature if you intend to use VLANs. The management of this unit itself cannot be done over any VLAN other than #1 which is unfortunate given that VLAN1 tends to be the default VLANs used in gear when untagged frames are received. I wanted to put my management on a VLAN other than the #1 (default) and could not do so with this unit. I subsequently replaced these with Linksys-LGS3XX units and wish I'd known about this inability. The Netgear website's best response was that a higher level Netgear product and were unwilling to admit that a managed switch that behaved this way was flawed. Unlikely to ever use Netgear again.2Don't hesitate to buy for a client or your location if you need that extra management but not full layer 3.Price to feature set is amazing. You get a nice set of layer 3 features but you don't need a degree in IT Networking to figure it out. I've been a corporate IT consultant for 12 years now and I hold certs with HP networking and Cisco and I can say that bang for the buck, this Netgear switch series has all the features your standard office setup would need. You can Vlan, traffic prioritize and get some good analysis from the device.We've had this series installed for years now at some high use facilities and they are going strong, and compared to a Cisco of similar specs, well priced.This is perfect for someone that needs that extra management ability because of VoIP or other networking needs but doesn't need or want to get into full layer 3 switching. The web interface is easily learned and accessible. You can lock it down as well. Netgear has been really good about product support as well and they fix issues fast with firmware updates as needed. I've yet to have one of these fail (knock on wood) and we have these installed in most of our clients' locations.5Powerful, reliable managed switch for a reasonable price, just a few things that make it difficult to use.This (JGS524E) was one of my first purchases for a home ethernet retrofit project. I purchased this for a few reasons:- I wanted something rack mountable.- I wanted lots of extra ports for cheap.- I wanted gigabit speeds.- I wanted some more advanced switching features at a cheap price so I could experiment at home a bit.I cannot fault this switch for any of these things. It certainly delivered and at a reasonable price of $119.99 (then lots of gift cards, so less than $20 for me). This switch (and the 8 port version of this switch) have been incredibly reliable and met my needs. I can't remember a time where I've had to unplug this switch for any reason (except when I screwed up configuration and blocked myself from accessing it). You would think this would earn a 5 star review, but a few things made me knock this down 2 stars.- This switch comes ready to mount to a rack, however, the power cable was an issue for me. I purchased a wall mount patch panel bracket instead of more expensive rack and the power cable won't fit. I had to purchase a separate right angle power cable so that I could properly mount it to the bracket. This only cost a few bucks, but an unexpected cost that you might not think about in advance (especially if you are a networking n00b like me).- The UI for these switches is a bit clunky. If you have multiple Netgear switches managed through the software, you can only configure one at a time through the software. You can get around this by using the web interface, but I would love the option to use the software to have side-by-side configuration.- Netgear documentation is pretty bad. While trying to wrap my head around VLANs and how I wanted my network setup in my house, I struggled a lot with properly configuring this. In addition to that, I was originally using a Linksys router in front of this switch. Trying to match up the terminology of Linksys with Netgear configuration got a bit confusing. I can't really fault Netgear for being different from Linksys, it just added a bit of a headache to configuring the advanced settings. In fact, the Linksys router just did not work the way I had expected it to work, so I eventually ended up swapping out the router for a Ubiquiti USG. Once I did this, I was able to properly configure my VLANs and get expected results. This this isn't necessarily a con towards this switch, but better documentation might have made this process a bit less painful.- I tried using Netgear support to assist me in proper VLAN configuration between the Linksys router and Netgear switch and they were not helpful at all. They just directed me to Linksys support and ended the conversation. Again, I can't really give Netgear too much hassle for this (it is entirely unreasonable to expect a company to support another companies hardware), but I do wish there was some kind of a support path for mixed product networks (as opposed to no help at all). I know, asking a lot, but it would make me feel better about bringing business to Netgear in the future.At the end of the day, it all depends what you want to use this switch for. If you just need to run lots of ethernet through your home and don't care about the advanced features, this switch is NOT for you. You can save yourself a few bucks with the unmanaged version of this switch. If you're like me and want to experiment and learn some new things, this switch will definitely get the job done and at a reasonable price. Just be prepared to struggle a little bit with documentation/configuration.3A user-friendly managed solution. Perfect for consumer users and smaller businesses.This has proven to be a smart purchase for a project we have been working on. The project required reliable QoS for ethernet connections and Netgear has been dropping the ball a bit when it comes to QoS on a number of their top routers (it simply isn't working on models like the Nighthawk 10X for many users). So despite being initially fed by one of these routers that are supposed to support QoS, we added this inline and everything has been working flawlessly since. A great change to what we were experiencing before it.The internal settings are quite easy to navigate and adjust. No instructions were needed outside of looking up the default password. There was a large jump in firmware version, so these are not shipping with anything close to a current version. So first thing before you do anything, update the firmware!The cables are neatly separated and secured into the little slots. Just pinch the cable and slide it in for normal cables. We are using thin server patch cable so they just slide right in. This just protects them a "little" if they are tugged on into any direction.So far, every feature seems to be working fantastically. If only this accounted for wireless traffic as well (that would be a whole other story if it was needed in this scenario).**If you have found our review helpful, please vote it as helpful below so I know. This helps me provide quality feedback in the future.5This little switch is a beastLove how it hides the cables. I bought the other model for the living room (same one but lacking the two usb ports) and I loved it. So I picked this one up for the bedroom and ran a 25' Cat 7 from the first one I bought into this one and tested the speed and I lost no speed from what I saw in my testing. I have gig speed and I average about 940 mbps wired and I got between 920/960 mbps so it's exactly the same. There is no difference in lag either. I was surprised.I have 5 devices plugged into the first one I bought and I'll have 4 plugged into this one. What I like the most is the two usb ports on the back of it. It means I have less things plugged into a power strip so cable management just got easier as well.It makes no noise and there is a button on the back to turn off the blinking lights. More than likely I'll be buying a second one of this model and replacing the one I just got for the living room because of the two extra usb ports again, to just have less things plugged into the power strip.I have done what I can to try and stress this switch out and nothing effected it. I admit, i'm impressed.5If you are looking for link aggregation/LAG/LACP, this switch is NOT for youI bought the switch because Amazon advertised that it's capable of link aggregation. The problem is that it does not support link aggregation. The only reason I bought this switch is because I explicitly wanted link aggregation. On NetGear's site, they state that the ProSafe Plus switches only support LACP/LAG on 16 port and up modelsAmazon is advertising it incorrectly. The switch itself works very well. Amazon delivered it promptly, switch works right out of the box, etc etc.2Management interface is always exposedBe aware that this switch exposes the management interface on all ports. There does not seem to be a way to turn this off. You should not use this switch in an exposed environment where you need more than password-based security (or if you are uncertain about how much to trust the security of inexpensive network gear firmware).For example, I purchased this to segment off a couple ports onto a VLAN as a pass-through for the Internet link on the outside of my home router. I wanted to be able to use the port-mirroring capability to inspect the traffic on the outside of my gateway/firewall. That would leave several ports available (configured on a separate VLAN) to use inside my firewall. There is no way to disable the management interface on those ports exposed outside of my firewall. Netgear is adamant in their forums that this is by design.If you use this properly secured inside your network, then it is a pretty nice switch. It has a lot of nice features for the price, and I expect it will work reliably (I'm generally a fan of Netgear equipment). The design around the management interface makes it unsuitable for use in some situations - that dropped my opinion to a 3-star level. The extra star was lost because this limitation is pretty much hidden. I shouldn't have to imagine arbitrary security deficiencies and then go and research to find out if a potential purchase has them.2
See All Reviews
Return And Refund Policy
  • Return or exchange requests can be made within 10 days of the delivery date.
  • To return or exchange any items, please email us at info@directnine.uk, clearly mentioning your order number and our customer support team will guide you on the process.
  • To be eligible for return, products must be in the exact condition you received them in. All packaging material must be undamaged and unused with the price tags intact.
  • Orders can be cancelled before dispatch. If the order has already been dispatched, cancellation fees might be charged.
  • Due to the nature of the products that we sell, we will not be able to replace or refund unwanted items if they have been opened or any seals are broken.
  • The refund will not include the import duties or the cost of delivery or return postage.
  • If your refund is approved, then it will automatically be credited to the original method of payment, within 7-10 days.
  • DirectNine reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice to users.
Delivery Policy
Shipment tracking ID will be provided after your product(s) is dispatched. The delivery date stated is indicative and subject to availability, payment authorization, verification, and processing. In case your product(s) is not delivered due to an incorrect or invalid address, we will not be able to process any claims. However, we will notify you if it is returned to us.

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