• Creative 70SB174000000 Sound BlasterX AE-5 Hi-Resolution PCIe Gaming Sound Card
  • Creative 70SB174000000 Sound BlasterX AE-5 Hi-Resolution PCIe Gaming Sound Card
  • Creative 70SB174000000 Sound BlasterX AE-5 Hi-Resolution PCIe Gaming Sound Card
  • Creative 70SB174000000 Sound BlasterX AE-5 Hi-Resolution PCIe Gaming Sound Card
  • Creative 70SB174000000 Sound BlasterX AE-5 Hi-Resolution PCIe Gaming Sound Card
  • Creative 70SB174000000 Sound BlasterX AE-5 Hi-Resolution PCIe Gaming Sound Card
Creative 70SB174000000 Sound BlasterX AE-5 Hi-Resolution PCIe Gaming Sound Card
Creative 70SB174000000 Sound BlasterX AE-5 Hi-Resolution PCIe Gaming Sound Card
Creative 70SB174000000 Sound BlasterX AE-5 Hi-Resolution PCIe Gaming Sound Card
Creative 70SB174000000 Sound BlasterX AE-5 Hi-Resolution PCIe Gaming Sound Card
Creative 70SB174000000 Sound BlasterX AE-5 Hi-Resolution PCIe Gaming Sound Card
Creative 70SB174000000 Sound BlasterX AE-5 Hi-Resolution PCIe Gaming Sound Card

Creative 70SB174000000 Sound BlasterX AE-5 Hi-Resolution PCIe Gaming Sound Card

SKU:HA3HT4GM4
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HK$ 4,360.00
Regular price
HK$ 7,266.00
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per 
( 39% off )
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Expected Delivery: 21-28 days

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  • Product Type:Camcorder
  • The Sound Blasterx Ae-5 Is A Sabre32 Ultra Class Pcie Dac Which Is Perfect For Hi-Resolution Audio For Games, Music, And Movies.
  • The Ae-5 Has Customizable Rgb Leds On Its Body, And Also Features An Included Rgb Led Strip.
  • Package Dimensions: 6.6 L X 26.6 H X 21.0 W (Cm)

Customer Reviews

Much improved over recent Creative productsI had avoided Creative Labs for quite a few years in the past. Their early products in the PC world were amazing and a Soundblaster card was a must-have for any PC gamer. But they fell off and made some poor quality products with bloatware software for a good 10 years. Finally fed up with static on on-board audio, I decided to go back and give Creative another try. I'm glad I did.This was a HUGE upgrade over what was considered upper-end on-board sound. It pretty quickly made me realize how accustomed to poor audio from on-board that I had become over the years. The difference in sound was apparent immediately. It was not an audiophile difference either that most people wouldn't detect, it was closer to FM->CD difference (or maybe even more than that). Also, despite some other comments I found the software to be streamlined quite a bit over past releases and was pretty easy to navigate. It's also definitely not the huge bloatware anymore that Creative Labs had for many years.As far as the lighting, I have other lighting in my rig and am not using the lighting strip it came with. As a side-note if the lighting strip is not used, you do not have to connect a power connector to the card. That is only needed for the light strip.5AE-7 Early Adopter BluesI purchased the new Soundblaster AE-7 due to it's impressive hardware that should have meshed well with my desktop 5.1 surround speaker system and my headphones due to the included DAC and bi-amp. The card does sound great on speaker and on headphones...when it's working. As of this date (10/1/19) the AE-7 is experiencing 'audio stop' on my Asus TUF Gaming X-570 Plus WiFi motherboard. This problem is reportedly common on PCIe 4.0 motherboards of all brands. Audio stops playing randomly and can only be restarted by changing playback modes in the included Creative software. The issue does not cause Windows 10 to crash and is not a hardware stop, it is driver related meaning as a purchaser you are out of luck until the Creative driver team (which is aware of the problem and is working hard to find a fix) can implement a solution. For now I have to rate this just 2 stars and recommend that anyone who is building a new PC using an X-570 chipset avoid this card for now. I will edit this review if and when a working driver is available.2Best $150 spent on my desktop PC audio experience.Let me preface saying that I'm not a proper audiophile or a sound engineer in any aspect. I just like good sounding music, and can tell the difference between bland and exciting audio.My first impressions of this were how nice the card looks in person. Usually cards look pretty minimalist with their PCB exposed, although there are a few that have nice aesthetics. This is the best IMO in that regard. The included equipment is fine, nothing special, and the drivers are automatically installed, with additional resources on their website. You will need to have the additional molex power cable available to plug in to this card to power it. The other connector is for RGB, which is optional and I currently am not using, but is great for those who like lighting up their build. The connections for the front audio connectors are fine, with one caveat (will mention below). The back connections are as expected and seem of high quality (won't break easily).Once the card was set up, the use of the sound blaster connect 2 program was simple enough. One of my favorite features is the easy to use EQ. My current headphones are the Beyerdynamic DT990 Pro, and they are slightly harsh on the high end. I used the EQ to adjust the top end -6db. Now they sound much smoother to me. On top of this, you can save multiple EQ settings for various setups or preferences. The sound blaster effects settings (e.g. surround simulation, crystalizer, bass, vocal and smart volume) all work very well and can be distinctly noticed moving the sliders from 0 to 100. They can individually be tuned and saved for multiple devices as well. One note, if you use the direct headphone or direct stereo output options in the program, the EQ and sound effect enhancements will be bypassed to send the highest quality, unfiltered sound to your device. This is generally for purists who want the best reproduction of recordings with high end equipment. Most people won't notice the difference on typical listening devices.One of the other features that is marketed on this card is the discrete headphone amp, which is great for anyone who wants the features of the DAC/amp without having a separate device to configure on your desk. My headphones sound fine with normal phones powering them, but they never get that loud or dynamic in sound. Plugged into this card, they become incredibly dynamic and can be ear shattering loud while staying clear. The bass alone will rumble your head. However, I've found that there is a difference between the front panel connector (typical headphone port) and the rear headphone connector. They both sound great, but the rear connector is better shielded and ends up sounding cleaner (IMO) and louder. This could be because the headphone amp is cleaner coming from the rear connector, but this will require you to plug your cans to the back of your PC which is awkward.My desktop speakers are the Klipsch 2.1 setup. They sound pretty good regardless of your PC's audio processing, but on this card, they sound A LOT better. I can now shake the whole room and the nearby rooms with this tiny setup. I was immediately impressed with the result from this, and I've been jamming all my previous tunes to them like it is the first time I've heard music. I imagine with better quality speakers and speaker amps, you can really push some quality sound, especially for the price of this card, which is much much lower than mid-tier and upper-tier DAC.Some complications from the card:-Switching audio outputs from the interface (i.e. switching from headphone to desktop speaker) during audio playback can cause audio to stop playing, and might require a restart of the audio source.-I had issues with the rear input connector, although for my mic (antlion mod mic 5.0), I just use the front panel input which works just fine.-The input audio is very low for me. I have the input gain maxed out, which makes it pick up my voice at a normal volume.- The biggest issue: you will probably start spending more money on better speakers and headphones to really utilize what this card can do for your PC. But, that is what you wanted anyways... right?Overall, this is a solid 4.5 with the few issues I have with it, but I bumped it to a 5 on here because it is certainly better than a 4. If you haven't dived into better audio processing, then this is a great start for the price. You will immediately know what you've been missing out on once you get everything set up.5Best Sound Card I've OwnedI've been running Creative sound cards for over a decade. I was scared the AE-5 would never sound as good as my old Titanium Fatal1ty Champion card. Well it does, in fact, it's better for both music and games.Now lights are a pretty dumb reason to buy a sound card.. until this card. The lights are amazing. I went back and got the light kit (4 strips). It fits a full tower just fine and looks amazing.5the sound is absolutely fantastic for an internal cardThe software seems to be behaving much better, which was my only complaint.5Great Card , Bad SoftwareSo far the biggest problem is the sound page of the software under acoustic engine The Bass control does not function at all .The surround ,crystalizer ,smart volume and dialog functions as expected .Using the sound blaster connect 2 software is problematic at best .There has been 2 incidents so far that the sound stopped working altogether .I did a hard reset of the software .This software has no way to save multiple personal preset sound settings. Saving a personal preset for movie ,gaming ,music , is what the software is missing .Do you really expect a gamer to set up his favorite sound settings every time he plays a game or a music lover to set up his favorite music settings every time he wants to hear music ?The sound card itself is by far the best one that creative has made so far ,However the software is crappy at best .So basically what we are paying for is a great sound card and crappy software . My system : Intel 7700k at stock speed,Asus Maximus IX HERO ( Bio ver 1009 ) , NVIDIA GeForce GTX 980 Ti , Sound BlasterX AE-5 , 2 Intel SSD in a Raid 0 Config , 16 gig Crucial Memory .3I dont like the idea of tying up what few USB ports ...I am not an audiophile but I am certainly an audio enthusiast. I debated between an external DAC and a soundcard for a few weeks and settled on the AE-5. I dont like the idea of tying up what few USB ports I have left for anything permanent so internal it was. I must say that this is a significant improvement over my on-board audio (Asus z170-pro) in terms of sound quality. Listening to lossless audio sources is such a pleasure with this card. I go between gaming and music and between 5.1 surround and headphones quite frequently and I must say that I have noticed an improvement across the board. I have several pairs of headphones in which amps are recommended, these all sound great as well.PROS:-The audio quality is great and the software tools to tweak the audio make it sound fantastic. I switch audio profiles frequently and find the setup mostly convenient.-5.1 surround for games sounds significantly better than on-board.-The lighting, yeah maybe the Molex is just another source of interference but I have yet to notice any noise having tried both with and without it powering the lights. They are all gimmick but maybe it will save you from having to buy a Hue+ and having an extra program running.-The 7.1 headphones setting for gaming function wonderfully.CONS:-When headphone volume is turned WAY up and you use the rear mic input there is a noticeable amount of background hiss. The noise reduction in the software does a good job eliminating this however there is a very minor hit to voice quality. Im sure there are MANY variables to this however even with an expensive headset with a great mic it is noticeable. The quality of audio through the Mic input is still excellent overall and is overkill for something like Discord.-The Software. It is frequently less than responsive and may not save all your settings. The software is the worst part but it is very usable.-Switching from Headphones to 5.1. The only way that it can be done easily is via the included software, this can be annoying if you switch back and forth frequently. I believe that there are scripts you can install to move the buttons to the taskbar.-Direct vs 7.1 on headphones. This will cause a hangup if you are currently listening to anything and attempt to switch between the two.-IT CAN BE LOUD, the headphone amp is no joke.I have not tried the scout radar cheat and do not intend to.5Great card. Strange software.I decided to upgrade my old Creative Sound Blaster Recon3D card after so many years. I have a set of Beyerdynamic DT770 250Ohm headphones and didn't have any noticeable increase in sound quality, which is fine I guess; it's not "worse" sound quality and the drivers are actually up-to-date for Windows 10.Installation is straightforward, but this card comes with ZERO instructions. There is a molex connector (the old 5-pin power connectors we used to use for everything in our PCs) but this is ONLY USED FOR THE LIGHTING. You don't need it plugged in for the card to function. However, here's the fun thing, the card does not come with a SATA-to-Molex adapter.When first using this sound card IT WILL NOT DETECT HEADPHONES automatically. You need to go into the software, click the "SETUP" button and then change the detection from SPEAKERS to HEADPHONES. Why in the world do I need to do this, Creative Labs? This is confusing as can be and also incredibly stupid. The headphones port should detect the headphones automatically and that should be the end of it. At the very least this option should be on the dashboard. Because of this stupid decision they made in the software I thought the card was defective.All-in-all the card isn't bad, but it isn't better than their previous iterations. I would only get this if I didn't have a dedicated sound card already.4Maybe great hardware, but software can be a show stopperHardware may be outstanding, but software can have show stopping issues with installation. I had a Creative Sound Blaster Recon 3D card ... great card ... but the Creative Sound BlasterX AE-5 was supposed to be a huge step up. Got the hardware from Amazon, uninstalled the old software, shut the computer down, replaced the old sound card with the AE-5, hooked everything back up, started up the computer. Installed the AE-5 software and ... only the front L/R channels had sound.Testing showed the rear L/R speakers, C/Sub speakers were getting a signal inside the card, but no output to the amplifier powering the speakers. Creative tech support, after much trouble shooting, decided the card was defective, so I returned it to Amazon and ordered a new one. New card arrived and same problem. After more trouble shooting from Creative tech support, they finally said I should either install the card on another computer (I suppose the intent was to see if the card worked on a different computer) or reformat my hard drive and do a fresh install of all software on my computer. I declined.What Creative decided, after my sending them my system info file, is that the old Creative Recon 3D software left bits in the Win10 registry that interfered with the new Creative AE-5 software's functions. They had no way to clean that up, they stated that editing the registry was fraught with problems and beyond their ability.So ... word of warning ... some folks who wish to use their 5.1 speaker system may encounter problems that Creative tech support cannot fix. If you're using the AE-5 with earphones or a 2.0 speaker setup, you will probably be OK. If the card you are replacing is of a different brand than Creative, you might be OK. Perhaps some Creative software will more fully uninstall. For lots of folks, this card might work out just great. But it didn't work for me. And the fault was entirely with the Creative software. Which Creative tech support is incapable of solving, except using ridiculous and unacceptable solutions.1Software is crap and support just gives you runaround until you give up or any warranty runs outI got it and initially it was what I expected. I didn't really want the lighting, but apparently that is not an option. Their software is pretty much crap like all creative labs software has been for quite a few years now.The real problem comes in with the speaker outputs having static on them, not all and it seems to get worse as I use my speakers. As this was the primary use case for this sound card that makes it pretty useless. I contacted creative labs support and over a month of emailing back and forth they are just going in circles and it is past the time that I can return it to Amazon so I guess I just got a really expensive LED controller...1
See All Reviews
Shipment tracking ID will be provided after your product(s) is dispatched. The delivery date stated is indicative and subject to availability, payment authorization, verification, and processing. In case your product(s) is not delivered due to an incorrect or invalid address, we will not be able to process any claims. However, we will notify you if it is returned to us.
  • Return or exchange requests can be made within 10 days of the delivery date.
  • To return or exchange any items, please email us at info@directnine.hk, clearly mentioning your order number and our customer support team will guide you on the process.
  • To be eligible for return, products must be in the exact condition you received them in. All packaging material must be undamaged and unused with the price tags intact.
  • Orders can be cancelled before dispatch. If the order has already been dispatched, cancellation fees might be charged.
  • Due to the nature of the products that we sell, we will not be able to replace or refund unwanted items if they have been opened or any seals are broken.
  • The refund will not include the import duties or the cost of delivery or return postage.
  • If your refund is approved, then it will automatically be credited to the original method of payment, within 7-10 days.
  • DirectNine reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice to users.
Description
  • Product Type:Camcorder
  • The Sound Blasterx Ae-5 Is A Sabre32 Ultra Class Pcie Dac Which Is Perfect For Hi-Resolution Audio For Games, Music, And Movies.
  • The Ae-5 Has Customizable Rgb Leds On Its Body, And Also Features An Included Rgb Led Strip.
  • Package Dimensions: 6.6 L X 26.6 H X 21.0 W (Cm)
Reviews

Customer Reviews

Much improved over recent Creative productsI had avoided Creative Labs for quite a few years in the past. Their early products in the PC world were amazing and a Soundblaster card was a must-have for any PC gamer. But they fell off and made some poor quality products with bloatware software for a good 10 years. Finally fed up with static on on-board audio, I decided to go back and give Creative another try. I'm glad I did.This was a HUGE upgrade over what was considered upper-end on-board sound. It pretty quickly made me realize how accustomed to poor audio from on-board that I had become over the years. The difference in sound was apparent immediately. It was not an audiophile difference either that most people wouldn't detect, it was closer to FM->CD difference (or maybe even more than that). Also, despite some other comments I found the software to be streamlined quite a bit over past releases and was pretty easy to navigate. It's also definitely not the huge bloatware anymore that Creative Labs had for many years.As far as the lighting, I have other lighting in my rig and am not using the lighting strip it came with. As a side-note if the lighting strip is not used, you do not have to connect a power connector to the card. That is only needed for the light strip.5AE-7 Early Adopter BluesI purchased the new Soundblaster AE-7 due to it's impressive hardware that should have meshed well with my desktop 5.1 surround speaker system and my headphones due to the included DAC and bi-amp. The card does sound great on speaker and on headphones...when it's working. As of this date (10/1/19) the AE-7 is experiencing 'audio stop' on my Asus TUF Gaming X-570 Plus WiFi motherboard. This problem is reportedly common on PCIe 4.0 motherboards of all brands. Audio stops playing randomly and can only be restarted by changing playback modes in the included Creative software. The issue does not cause Windows 10 to crash and is not a hardware stop, it is driver related meaning as a purchaser you are out of luck until the Creative driver team (which is aware of the problem and is working hard to find a fix) can implement a solution. For now I have to rate this just 2 stars and recommend that anyone who is building a new PC using an X-570 chipset avoid this card for now. I will edit this review if and when a working driver is available.2Best $150 spent on my desktop PC audio experience.Let me preface saying that I'm not a proper audiophile or a sound engineer in any aspect. I just like good sounding music, and can tell the difference between bland and exciting audio.My first impressions of this were how nice the card looks in person. Usually cards look pretty minimalist with their PCB exposed, although there are a few that have nice aesthetics. This is the best IMO in that regard. The included equipment is fine, nothing special, and the drivers are automatically installed, with additional resources on their website. You will need to have the additional molex power cable available to plug in to this card to power it. The other connector is for RGB, which is optional and I currently am not using, but is great for those who like lighting up their build. The connections for the front audio connectors are fine, with one caveat (will mention below). The back connections are as expected and seem of high quality (won't break easily).Once the card was set up, the use of the sound blaster connect 2 program was simple enough. One of my favorite features is the easy to use EQ. My current headphones are the Beyerdynamic DT990 Pro, and they are slightly harsh on the high end. I used the EQ to adjust the top end -6db. Now they sound much smoother to me. On top of this, you can save multiple EQ settings for various setups or preferences. The sound blaster effects settings (e.g. surround simulation, crystalizer, bass, vocal and smart volume) all work very well and can be distinctly noticed moving the sliders from 0 to 100. They can individually be tuned and saved for multiple devices as well. One note, if you use the direct headphone or direct stereo output options in the program, the EQ and sound effect enhancements will be bypassed to send the highest quality, unfiltered sound to your device. This is generally for purists who want the best reproduction of recordings with high end equipment. Most people won't notice the difference on typical listening devices.One of the other features that is marketed on this card is the discrete headphone amp, which is great for anyone who wants the features of the DAC/amp without having a separate device to configure on your desk. My headphones sound fine with normal phones powering them, but they never get that loud or dynamic in sound. Plugged into this card, they become incredibly dynamic and can be ear shattering loud while staying clear. The bass alone will rumble your head. However, I've found that there is a difference between the front panel connector (typical headphone port) and the rear headphone connector. They both sound great, but the rear connector is better shielded and ends up sounding cleaner (IMO) and louder. This could be because the headphone amp is cleaner coming from the rear connector, but this will require you to plug your cans to the back of your PC which is awkward.My desktop speakers are the Klipsch 2.1 setup. They sound pretty good regardless of your PC's audio processing, but on this card, they sound A LOT better. I can now shake the whole room and the nearby rooms with this tiny setup. I was immediately impressed with the result from this, and I've been jamming all my previous tunes to them like it is the first time I've heard music. I imagine with better quality speakers and speaker amps, you can really push some quality sound, especially for the price of this card, which is much much lower than mid-tier and upper-tier DAC.Some complications from the card:-Switching audio outputs from the interface (i.e. switching from headphone to desktop speaker) during audio playback can cause audio to stop playing, and might require a restart of the audio source.-I had issues with the rear input connector, although for my mic (antlion mod mic 5.0), I just use the front panel input which works just fine.-The input audio is very low for me. I have the input gain maxed out, which makes it pick up my voice at a normal volume.- The biggest issue: you will probably start spending more money on better speakers and headphones to really utilize what this card can do for your PC. But, that is what you wanted anyways... right?Overall, this is a solid 4.5 with the few issues I have with it, but I bumped it to a 5 on here because it is certainly better than a 4. If you haven't dived into better audio processing, then this is a great start for the price. You will immediately know what you've been missing out on once you get everything set up.5Best Sound Card I've OwnedI've been running Creative sound cards for over a decade. I was scared the AE-5 would never sound as good as my old Titanium Fatal1ty Champion card. Well it does, in fact, it's better for both music and games.Now lights are a pretty dumb reason to buy a sound card.. until this card. The lights are amazing. I went back and got the light kit (4 strips). It fits a full tower just fine and looks amazing.5the sound is absolutely fantastic for an internal cardThe software seems to be behaving much better, which was my only complaint.5Great Card , Bad SoftwareSo far the biggest problem is the sound page of the software under acoustic engine The Bass control does not function at all .The surround ,crystalizer ,smart volume and dialog functions as expected .Using the sound blaster connect 2 software is problematic at best .There has been 2 incidents so far that the sound stopped working altogether .I did a hard reset of the software .This software has no way to save multiple personal preset sound settings. Saving a personal preset for movie ,gaming ,music , is what the software is missing .Do you really expect a gamer to set up his favorite sound settings every time he plays a game or a music lover to set up his favorite music settings every time he wants to hear music ?The sound card itself is by far the best one that creative has made so far ,However the software is crappy at best .So basically what we are paying for is a great sound card and crappy software . My system : Intel 7700k at stock speed,Asus Maximus IX HERO ( Bio ver 1009 ) , NVIDIA GeForce GTX 980 Ti , Sound BlasterX AE-5 , 2 Intel SSD in a Raid 0 Config , 16 gig Crucial Memory .3I dont like the idea of tying up what few USB ports ...I am not an audiophile but I am certainly an audio enthusiast. I debated between an external DAC and a soundcard for a few weeks and settled on the AE-5. I dont like the idea of tying up what few USB ports I have left for anything permanent so internal it was. I must say that this is a significant improvement over my on-board audio (Asus z170-pro) in terms of sound quality. Listening to lossless audio sources is such a pleasure with this card. I go between gaming and music and between 5.1 surround and headphones quite frequently and I must say that I have noticed an improvement across the board. I have several pairs of headphones in which amps are recommended, these all sound great as well.PROS:-The audio quality is great and the software tools to tweak the audio make it sound fantastic. I switch audio profiles frequently and find the setup mostly convenient.-5.1 surround for games sounds significantly better than on-board.-The lighting, yeah maybe the Molex is just another source of interference but I have yet to notice any noise having tried both with and without it powering the lights. They are all gimmick but maybe it will save you from having to buy a Hue+ and having an extra program running.-The 7.1 headphones setting for gaming function wonderfully.CONS:-When headphone volume is turned WAY up and you use the rear mic input there is a noticeable amount of background hiss. The noise reduction in the software does a good job eliminating this however there is a very minor hit to voice quality. Im sure there are MANY variables to this however even with an expensive headset with a great mic it is noticeable. The quality of audio through the Mic input is still excellent overall and is overkill for something like Discord.-The Software. It is frequently less than responsive and may not save all your settings. The software is the worst part but it is very usable.-Switching from Headphones to 5.1. The only way that it can be done easily is via the included software, this can be annoying if you switch back and forth frequently. I believe that there are scripts you can install to move the buttons to the taskbar.-Direct vs 7.1 on headphones. This will cause a hangup if you are currently listening to anything and attempt to switch between the two.-IT CAN BE LOUD, the headphone amp is no joke.I have not tried the scout radar cheat and do not intend to.5Great card. Strange software.I decided to upgrade my old Creative Sound Blaster Recon3D card after so many years. I have a set of Beyerdynamic DT770 250Ohm headphones and didn't have any noticeable increase in sound quality, which is fine I guess; it's not "worse" sound quality and the drivers are actually up-to-date for Windows 10.Installation is straightforward, but this card comes with ZERO instructions. There is a molex connector (the old 5-pin power connectors we used to use for everything in our PCs) but this is ONLY USED FOR THE LIGHTING. You don't need it plugged in for the card to function. However, here's the fun thing, the card does not come with a SATA-to-Molex adapter.When first using this sound card IT WILL NOT DETECT HEADPHONES automatically. You need to go into the software, click the "SETUP" button and then change the detection from SPEAKERS to HEADPHONES. Why in the world do I need to do this, Creative Labs? This is confusing as can be and also incredibly stupid. The headphones port should detect the headphones automatically and that should be the end of it. At the very least this option should be on the dashboard. Because of this stupid decision they made in the software I thought the card was defective.All-in-all the card isn't bad, but it isn't better than their previous iterations. I would only get this if I didn't have a dedicated sound card already.4Maybe great hardware, but software can be a show stopperHardware may be outstanding, but software can have show stopping issues with installation. I had a Creative Sound Blaster Recon 3D card ... great card ... but the Creative Sound BlasterX AE-5 was supposed to be a huge step up. Got the hardware from Amazon, uninstalled the old software, shut the computer down, replaced the old sound card with the AE-5, hooked everything back up, started up the computer. Installed the AE-5 software and ... only the front L/R channels had sound.Testing showed the rear L/R speakers, C/Sub speakers were getting a signal inside the card, but no output to the amplifier powering the speakers. Creative tech support, after much trouble shooting, decided the card was defective, so I returned it to Amazon and ordered a new one. New card arrived and same problem. After more trouble shooting from Creative tech support, they finally said I should either install the card on another computer (I suppose the intent was to see if the card worked on a different computer) or reformat my hard drive and do a fresh install of all software on my computer. I declined.What Creative decided, after my sending them my system info file, is that the old Creative Recon 3D software left bits in the Win10 registry that interfered with the new Creative AE-5 software's functions. They had no way to clean that up, they stated that editing the registry was fraught with problems and beyond their ability.So ... word of warning ... some folks who wish to use their 5.1 speaker system may encounter problems that Creative tech support cannot fix. If you're using the AE-5 with earphones or a 2.0 speaker setup, you will probably be OK. If the card you are replacing is of a different brand than Creative, you might be OK. Perhaps some Creative software will more fully uninstall. For lots of folks, this card might work out just great. But it didn't work for me. And the fault was entirely with the Creative software. Which Creative tech support is incapable of solving, except using ridiculous and unacceptable solutions.1Software is crap and support just gives you runaround until you give up or any warranty runs outI got it and initially it was what I expected. I didn't really want the lighting, but apparently that is not an option. Their software is pretty much crap like all creative labs software has been for quite a few years now.The real problem comes in with the speaker outputs having static on them, not all and it seems to get worse as I use my speakers. As this was the primary use case for this sound card that makes it pretty useless. I contacted creative labs support and over a month of emailing back and forth they are just going in circles and it is past the time that I can return it to Amazon so I guess I just got a really expensive LED controller...1
See All Reviews
Return And Refund Policy
  • Return or exchange requests can be made within 10 days of the delivery date.
  • To return or exchange any items, please email us at info@directnine.uk, clearly mentioning your order number and our customer support team will guide you on the process.
  • To be eligible for return, products must be in the exact condition you received them in. All packaging material must be undamaged and unused with the price tags intact.
  • Orders can be cancelled before dispatch. If the order has already been dispatched, cancellation fees might be charged.
  • Due to the nature of the products that we sell, we will not be able to replace or refund unwanted items if they have been opened or any seals are broken.
  • The refund will not include the import duties or the cost of delivery or return postage.
  • If your refund is approved, then it will automatically be credited to the original method of payment, within 7-10 days.
  • DirectNine reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice to users.
Delivery Policy
Shipment tracking ID will be provided after your product(s) is dispatched. The delivery date stated is indicative and subject to availability, payment authorization, verification, and processing. In case your product(s) is not delivered due to an incorrect or invalid address, we will not be able to process any claims. However, we will notify you if it is returned to us.

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