• AMD YD170XBCAEWOF Ryzen 7 1700X Processor
AMD YD170XBCAEWOF Ryzen 7 1700X Processor

AMD YD170XBCAEWOF Ryzen 7 1700X Processor

SKU:HAX3W9NGG
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HK$ 3,773.00
Regular price
HK$ 6,288.00
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per 
( 39% off )
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Expected Delivery: 21-28 days

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  • Frequency: 3.8 ghz precision boost
  • 8 cores/16 threads unlocked
  • Cache: 4 mb/16 mb (l2/l3),pci express version : PCIE 3.0
  • Socket type: am4; Max temps 95celsius
  • Extended frequency range (xfr)

Customer Reviews

Ryzen 1700x ReviewI've been using this processor for a little over a month and I'm very impressed with the performance. I previously owned an i7 5820k OC'd @4.6 and I was happy but when I saw the price point for this and all that the processor offers I wanted to give it a try. After a quick bios update I wanted to see if I could get any overclocking done and I was able to hit 4.0 @ 1.325 volts and still get very good temperatures. Idle at 27c and at load the max temperature seen was 49.5c monitoring through Ryzen Master. I saw an immediate performance gain over my 5820k in the render times and overall gaming performance. I'm very pleased with this product and would highly recommend it to anyone shopping for a processor.5They are very easily overclockedThey are very easily overclocked. So far, I have purchased 4 Ryzen Chips. I got a Ryzen 5 1600 and a Ryzen 5 1700X and a Ryzen 7 1600 and a Ryzen 7 1700x, (at least that's what I THINK the numbers were), regardless, Each time I tried to overclock the NON X variety, I resulted in constant crashes and even kind of "fried" a motherboard in the process; so they just don't like being pushed beyond .2 or .3 higher Mhz than what it tells you on the package. NOW, for the X series processors, it's like you can overclock them EXACTLY to the number that it is advertised that you can overclock them. It's almost as if, with the X series, they "underclock" it out of the box, then expect you the user to go about overclocking it, and I mean, you can overclock it maybe 0.5 MHZ above the "manufacturers' recommendation" before it crashes. SO..... that being said, when you buy a Ryzen X series that is a say for example a 3.0 Mhz chip that advertises it can be overclocked to 3.8 Mhz, what you are REALLY buying is just a chip that is set to run at 3.8 Mhz. All 4 times that I got a Ryzen Chip they only run maybe 0.5 Mhz higher than the printed "overclock limit." if I was lucky that day. So....in conclusion, whatever the "overclockable to" specifications are on your chip indicate - that's the speed of the chip that you will get. So, it's really really easy, but not "fun," per se.... I hope this helps someone.4New Ryzen CPU's are a great alternative. Don't pay twice as much for 5 - 10 fps increase.I purchased this processor for my first-ever attempt at building my own PC. I was initially going to buy an 8600k or 8700k, but the pricing got pretty crazy real fast. I found a great deal on the "X" model, but I think I would've been fine with the 1700, 1600X, or 1600. It just came down to the best deal I could find at the time. Currently, the 1600 is the best deal around with a free wraith spire cooler. The purpose of my build was primarily gaming on a 65" 4k television with a secondary need for content creation once in a while. I mostly play new games, so I looked at the "New Games" scores on the Tom's Hardware reviews of all the best CPU's right now. I was surprised to find that they ranked the overclocked Ryzens about the same as the non-overclocked Intel competitors. The 1700x at 3.9 GHz scored the same as the stock 8700k (very impressive). So I bought this CPU, got a $24 Deepcool Gammax, bumped it to 3.9 GHz, and I've been enjoying smooth 4k gaming ever since. The max temperature I've seen was 63 degrees Celsius while running Witcher 3 or DOOM at 4k on max settings. I was only able to get the RAM to run at 2933 MHz, but that's plenty fast for me. I'm sure things will improve with updates as Ryzen matures and games utilize more cores, but I really have no complaints as it is.5Great CPUWell believe it or not I got a lemon CPU first time around.YA I CAN'T BELIEVE IT EITHER!But I swapped motherboards, I tried booting with good RAM.No POST.Checked connections, reset CMOS, everything!Amazon was kind enough to ship me a new one next day.Booted like a charm.Haven't given it much of a stress test yet.It's going to be my behemoth server/nas-media transcoding box which loves using every core and thread.Usually streaming 2-8 connections via plex so it should keep up nicely.Paired it with 32gb of DDR4 2400 RAM. running a light Lubuntu OS.5Great processor for the priceGreat processor for the price. Try to use pcpartspicker to check prices, Amazon.com had the lowest all the time. Running mine on a ASUS Prime X370-pro AM4, 128gig DDR 2400, and a random selection of NVME, SSDs and ATA drives in RAID0. Cooling it with the NZXT Kraken 62, although I swapped out all the fans with Noctua fans. All in a great NZXT 340 elite case. Was able to overclock stable to 3.9, mine draw on the silicon lottery didn't include 4.0. Running it routinely at 3.7. Great little CPU. Would get the threadripper if it was cheaper.5Great cpu & good customer serviceUPDATE: Found the problem and it appears it was the fault of the mobo not the cpu. AMD was kind enough to replace mine though and for that I'm grateful.I put together a build with this cpu being the centerpiece and it worked very well for quite a few months, however tonight when I shut down the computer and gave it a good dust cleaning with some air, when plugged back up it wouldn't post. I scoured the internet for information and remidies to try and fix this. After hours of looking reading and trying different things the diagnosis was the motherboard is not posting because the cpu isn't communicating. I carefully undid the contained liquid cooling unit from atop the cpu and it looked fine. Carefully cleaned the thermal past off and gently removed it from the socket and inspected the pins and pin inserts on the mobo and I could find nothing physically wrong. I'm not sure what has happened but it's fortunate I don't have editing work to do right now or this would be deviststing. Hopefully my warranty claim goes through quickly for repair or replacement.5Gaming and Recording all on H264 OBS!!!Amazing Chip! Very glad AMD is back! I have been able to not only play games but also record the game recording locally with H264 obs.Pros- 4.0ghz on 1.35V (the X in 1700)- Runs very cool. Idle temps are 25c -30c and full load temps are 50c. Overclocked and full load is 65c. This is with a H60 in a sfx case.- Runs any and all programs with easy and no issues.- AMD has fixed all of their initial programs.- Video Editing (Black Magic Resolve) works beautiful. This thing crashes any projects I throw at it.- Running VBox with this many cores is a dream.Cons- NoneThis is my first build with AMD and I am very happy with this. I will continue to support them if they keep this kind products coming!Update:I have had this 1700x for 6 months and my God this thing is incredible! I have been using it for both video editing and game streaming. This CPU can do it all. I have been able to play and record games with obs H264 at medium settings. AMD you rock!5Good performance, bad overclockerUsed in conjunction with a 1080ti and other high end parts.If you get this CPU, note that the stock clock speed stays at or above 3.4 GHz, which is bad on power, and you should check out P-state overclocking at the following link, which allows what is comparable to intel's speed step tech, basically allowing the CPU to the boost speed and drop down to low speeds when idling:https://linustechtips.com/main/topic/769094-guide-to-p-state-variable-frequency-overclocking-on-the-crosshair-vi-hero/?page=2Stock, this CPU works very well, is a great multitasker.Does NOT overclock easily nor well. I am having trouble getting past boost speed without seriously upping the voltage..Temps seem to be very adequate. CPU is idling with 30% fan speeds on a captain 240EX cooler around 42C, and gets up to 76 ish with prime95.I don't think you should get this now that the 2000 series ryzen is out, and the coffee lake i7 is out. I'd go with a coffee lake if I could go back. It seems to be more conservative on power when Idling, and basic 2K gaming performance is on par or beat with i7 especially when you overclock.I usually support amd, but I feel like my investment in the tech that was out at the time was garbage. the 1080ti is still a great performer compared to the RTX series coming out (and price point for same performance), whereas my CPU price dropped 30% in 8 months. I am not super impressed about that.4Good job AMD. You are back in the game.After owning and using an FX8350 based system without flaws or issues since 2012 I was looking for an upgrade that can replace the FX8350 as an office PC as well as my i7-3930K based gaming PC, consolidating on one machine. Besides some hassle with a budget SSD that I replaced finally with a Samsung 850 EVO the new system worked flawlessly from the beginning. Ok, now Intel stroke back with Coffee Lake but still feel I upgraded to a state of the art system.5It runs like a champ and is great for both gaming/video production ... I've been an intel guy my entire life. I don't regret purchasing this processor at all! It runs like a champ and is great for both gaming/video production and every day tasks for the average user.Pros:- 8 core processor that supports hyper-threading.- Great for tasks that require multicore processing (video production/media streaming)- Overclocks very well. Base clock speed is 3.4GHz that turbos to 3.8GHz. I have mine overclocked to 4GHz stable, with plenty of overhead to push the overclock further.Cons:- I don't really have any cons for this processor. AMD processors are generally better as work horses, but this processor does great with gaming as well. I find the machine doesn't come under too much stress when streaming in 1080 to twitch while playing something like Rainbow 6: Siege.I would definitely recommend this CPU for just about everyone! 5Amazing performance at an incredible priceFirst, system specs:ASRock X370 Taichi board16 GB (2X8) Team T Force Nighthawk DDR4 3200 RAMSapphire R9 280X (1080p)Kingston Hyper X 3K 120 GB SSD for OSWindows 10 Home 64 BitThis was an upgrade from an FX 8320 OC to 4.2 Ghz and 990FX board. Most components were carried over to the Ryzen system. I must say, this is a very noticeable increase in performance! This CPU takes anything I throw at it and doesn't even break a sweat. Handbrake encode times on my custom settings are less than 1/4 the time it took the FX to complete, Blender renders much faster, games are smoother with higher frame rates, and the list goes on. It was well worth the upgrade. Even with the dated and aging GPU I have seen average frame rate gains as high as 50% over the 8320. The AGESA 1006a BIOS update (V3.0 for this board) seems to have solved the early memory problems and stability issues. My board has no issue using the XMP profile for 3200 RAM with the correct timings and the system is fully stable. Shop around and be very selective on your RAM choice. DDR4 3200 is the fastest supported so far, but this will likely change in time. Get the fastest you can, Ryzen performance gains are pretty much linear up to DDR4 3600.The Ryzen platform still has some rough edges that need smoothing out, but it is at the point now where it will run fine in most any circumstance. For such a new platform, I'm surprised at how well it works. I've not had any stability issues at all. Overall, I'm very satisfied with this CPU and platform. I'm not even going to bother overclocking it yet, it's plenty fast enough for me.This CPU runs very, very cool. Temp monitoring software reports the 1700X and 1800X at 20 degrees Celsius higher than it actually is. Subtracting the 20 degrees, the highest I've seen is 52 degrees running handbrake, and 54 degrees under heavy gaming load. It hovers around 35 degrees when browsing the net. I'm using a Corair H 60 AIO cooler. It is also extremely efficient. I have seen ~96 watts or so under heavy load, and 20-35 during internet browsing.XFR boosting is an absolutely awesome thing! This CPU with the H 60 regularly runs at 3.5 GHz on all cores, and boosts as high as 3.9 GHz when using less cores.Things to consider:I actually was going to get the Ryzen 5 1600X, but the sale price for the 1700X made me go after it instead. The 1600X is roughly equal to or faster compared to the 1700X at stock clocks in games. So if all you're doing is gaming, that's the top choice. If you (Like me) do other things as well such as rendering, video encoding, photo shopping, or CAD work, the 1700X makes more sense. It is also likely a bit more future proof than the hex core Ryzens are as well.Get a good cooler if getting one of the X models! They do not come with a cooler (As of the date I bought mine). The non X CPU's have a very nice stock cooler. The Corsair H 60 is more than enough for this beast at stock clocks and is dead silent. There are many great air coolers out there, too. Just look for one that comes with the AM4 bracket. Most companies will send one separately if the cooler doesn't come with it.TLDR; This CPU is more than enough to handle anything you want to do. It is a massive upgrade from anything older (2008-2014), especially any FX CPU and quad cores. Ryzen is about 76% faster than Piledriver (FX) clock for clock! I am very happy with it and recommend it to anyone looking to build a new system.5
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Shipment tracking ID will be provided after your product(s) is dispatched. The delivery date stated is indicative and subject to availability, payment authorization, verification, and processing. In case your product(s) is not delivered due to an incorrect or invalid address, we will not be able to process any claims. However, we will notify you if it is returned to us.
  • Return or exchange requests can be made within 10 days of the delivery date.
  • To return or exchange any items, please email us at info@directnine.hk, clearly mentioning your order number and our customer support team will guide you on the process.
  • To be eligible for return, products must be in the exact condition you received them in. All packaging material must be undamaged and unused with the price tags intact.
  • Orders can be cancelled before dispatch. If the order has already been dispatched, cancellation fees might be charged.
  • Due to the nature of the products that we sell, we will not be able to replace or refund unwanted items if they have been opened or any seals are broken.
  • The refund will not include the import duties or the cost of delivery or return postage.
  • If your refund is approved, then it will automatically be credited to the original method of payment, within 7-10 days.
  • DirectNine reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice to users.
Description
  • Frequency: 3.8 ghz precision boost
  • 8 cores/16 threads unlocked
  • Cache: 4 mb/16 mb (l2/l3),pci express version : PCIE 3.0
  • Socket type: am4; Max temps 95celsius
  • Extended frequency range (xfr)
Reviews

Customer Reviews

Ryzen 1700x ReviewI've been using this processor for a little over a month and I'm very impressed with the performance. I previously owned an i7 5820k OC'd @4.6 and I was happy but when I saw the price point for this and all that the processor offers I wanted to give it a try. After a quick bios update I wanted to see if I could get any overclocking done and I was able to hit 4.0 @ 1.325 volts and still get very good temperatures. Idle at 27c and at load the max temperature seen was 49.5c monitoring through Ryzen Master. I saw an immediate performance gain over my 5820k in the render times and overall gaming performance. I'm very pleased with this product and would highly recommend it to anyone shopping for a processor.5They are very easily overclockedThey are very easily overclocked. So far, I have purchased 4 Ryzen Chips. I got a Ryzen 5 1600 and a Ryzen 5 1700X and a Ryzen 7 1600 and a Ryzen 7 1700x, (at least that's what I THINK the numbers were), regardless, Each time I tried to overclock the NON X variety, I resulted in constant crashes and even kind of "fried" a motherboard in the process; so they just don't like being pushed beyond .2 or .3 higher Mhz than what it tells you on the package. NOW, for the X series processors, it's like you can overclock them EXACTLY to the number that it is advertised that you can overclock them. It's almost as if, with the X series, they "underclock" it out of the box, then expect you the user to go about overclocking it, and I mean, you can overclock it maybe 0.5 MHZ above the "manufacturers' recommendation" before it crashes. SO..... that being said, when you buy a Ryzen X series that is a say for example a 3.0 Mhz chip that advertises it can be overclocked to 3.8 Mhz, what you are REALLY buying is just a chip that is set to run at 3.8 Mhz. All 4 times that I got a Ryzen Chip they only run maybe 0.5 Mhz higher than the printed "overclock limit." if I was lucky that day. So....in conclusion, whatever the "overclockable to" specifications are on your chip indicate - that's the speed of the chip that you will get. So, it's really really easy, but not "fun," per se.... I hope this helps someone.4New Ryzen CPU's are a great alternative. Don't pay twice as much for 5 - 10 fps increase.I purchased this processor for my first-ever attempt at building my own PC. I was initially going to buy an 8600k or 8700k, but the pricing got pretty crazy real fast. I found a great deal on the "X" model, but I think I would've been fine with the 1700, 1600X, or 1600. It just came down to the best deal I could find at the time. Currently, the 1600 is the best deal around with a free wraith spire cooler. The purpose of my build was primarily gaming on a 65" 4k television with a secondary need for content creation once in a while. I mostly play new games, so I looked at the "New Games" scores on the Tom's Hardware reviews of all the best CPU's right now. I was surprised to find that they ranked the overclocked Ryzens about the same as the non-overclocked Intel competitors. The 1700x at 3.9 GHz scored the same as the stock 8700k (very impressive). So I bought this CPU, got a $24 Deepcool Gammax, bumped it to 3.9 GHz, and I've been enjoying smooth 4k gaming ever since. The max temperature I've seen was 63 degrees Celsius while running Witcher 3 or DOOM at 4k on max settings. I was only able to get the RAM to run at 2933 MHz, but that's plenty fast for me. I'm sure things will improve with updates as Ryzen matures and games utilize more cores, but I really have no complaints as it is.5Great CPUWell believe it or not I got a lemon CPU first time around.YA I CAN'T BELIEVE IT EITHER!But I swapped motherboards, I tried booting with good RAM.No POST.Checked connections, reset CMOS, everything!Amazon was kind enough to ship me a new one next day.Booted like a charm.Haven't given it much of a stress test yet.It's going to be my behemoth server/nas-media transcoding box which loves using every core and thread.Usually streaming 2-8 connections via plex so it should keep up nicely.Paired it with 32gb of DDR4 2400 RAM. running a light Lubuntu OS.5Great processor for the priceGreat processor for the price. Try to use pcpartspicker to check prices, Amazon.com had the lowest all the time. Running mine on a ASUS Prime X370-pro AM4, 128gig DDR 2400, and a random selection of NVME, SSDs and ATA drives in RAID0. Cooling it with the NZXT Kraken 62, although I swapped out all the fans with Noctua fans. All in a great NZXT 340 elite case. Was able to overclock stable to 3.9, mine draw on the silicon lottery didn't include 4.0. Running it routinely at 3.7. Great little CPU. Would get the threadripper if it was cheaper.5Great cpu & good customer serviceUPDATE: Found the problem and it appears it was the fault of the mobo not the cpu. AMD was kind enough to replace mine though and for that I'm grateful.I put together a build with this cpu being the centerpiece and it worked very well for quite a few months, however tonight when I shut down the computer and gave it a good dust cleaning with some air, when plugged back up it wouldn't post. I scoured the internet for information and remidies to try and fix this. After hours of looking reading and trying different things the diagnosis was the motherboard is not posting because the cpu isn't communicating. I carefully undid the contained liquid cooling unit from atop the cpu and it looked fine. Carefully cleaned the thermal past off and gently removed it from the socket and inspected the pins and pin inserts on the mobo and I could find nothing physically wrong. I'm not sure what has happened but it's fortunate I don't have editing work to do right now or this would be deviststing. Hopefully my warranty claim goes through quickly for repair or replacement.5Gaming and Recording all on H264 OBS!!!Amazing Chip! Very glad AMD is back! I have been able to not only play games but also record the game recording locally with H264 obs.Pros- 4.0ghz on 1.35V (the X in 1700)- Runs very cool. Idle temps are 25c -30c and full load temps are 50c. Overclocked and full load is 65c. This is with a H60 in a sfx case.- Runs any and all programs with easy and no issues.- AMD has fixed all of their initial programs.- Video Editing (Black Magic Resolve) works beautiful. This thing crashes any projects I throw at it.- Running VBox with this many cores is a dream.Cons- NoneThis is my first build with AMD and I am very happy with this. I will continue to support them if they keep this kind products coming!Update:I have had this 1700x for 6 months and my God this thing is incredible! I have been using it for both video editing and game streaming. This CPU can do it all. I have been able to play and record games with obs H264 at medium settings. AMD you rock!5Good performance, bad overclockerUsed in conjunction with a 1080ti and other high end parts.If you get this CPU, note that the stock clock speed stays at or above 3.4 GHz, which is bad on power, and you should check out P-state overclocking at the following link, which allows what is comparable to intel's speed step tech, basically allowing the CPU to the boost speed and drop down to low speeds when idling:https://linustechtips.com/main/topic/769094-guide-to-p-state-variable-frequency-overclocking-on-the-crosshair-vi-hero/?page=2Stock, this CPU works very well, is a great multitasker.Does NOT overclock easily nor well. I am having trouble getting past boost speed without seriously upping the voltage..Temps seem to be very adequate. CPU is idling with 30% fan speeds on a captain 240EX cooler around 42C, and gets up to 76 ish with prime95.I don't think you should get this now that the 2000 series ryzen is out, and the coffee lake i7 is out. I'd go with a coffee lake if I could go back. It seems to be more conservative on power when Idling, and basic 2K gaming performance is on par or beat with i7 especially when you overclock.I usually support amd, but I feel like my investment in the tech that was out at the time was garbage. the 1080ti is still a great performer compared to the RTX series coming out (and price point for same performance), whereas my CPU price dropped 30% in 8 months. I am not super impressed about that.4Good job AMD. You are back in the game.After owning and using an FX8350 based system without flaws or issues since 2012 I was looking for an upgrade that can replace the FX8350 as an office PC as well as my i7-3930K based gaming PC, consolidating on one machine. Besides some hassle with a budget SSD that I replaced finally with a Samsung 850 EVO the new system worked flawlessly from the beginning. Ok, now Intel stroke back with Coffee Lake but still feel I upgraded to a state of the art system.5It runs like a champ and is great for both gaming/video production ... I've been an intel guy my entire life. I don't regret purchasing this processor at all! It runs like a champ and is great for both gaming/video production and every day tasks for the average user.Pros:- 8 core processor that supports hyper-threading.- Great for tasks that require multicore processing (video production/media streaming)- Overclocks very well. Base clock speed is 3.4GHz that turbos to 3.8GHz. I have mine overclocked to 4GHz stable, with plenty of overhead to push the overclock further.Cons:- I don't really have any cons for this processor. AMD processors are generally better as work horses, but this processor does great with gaming as well. I find the machine doesn't come under too much stress when streaming in 1080 to twitch while playing something like Rainbow 6: Siege.I would definitely recommend this CPU for just about everyone! 5Amazing performance at an incredible priceFirst, system specs:ASRock X370 Taichi board16 GB (2X8) Team T Force Nighthawk DDR4 3200 RAMSapphire R9 280X (1080p)Kingston Hyper X 3K 120 GB SSD for OSWindows 10 Home 64 BitThis was an upgrade from an FX 8320 OC to 4.2 Ghz and 990FX board. Most components were carried over to the Ryzen system. I must say, this is a very noticeable increase in performance! This CPU takes anything I throw at it and doesn't even break a sweat. Handbrake encode times on my custom settings are less than 1/4 the time it took the FX to complete, Blender renders much faster, games are smoother with higher frame rates, and the list goes on. It was well worth the upgrade. Even with the dated and aging GPU I have seen average frame rate gains as high as 50% over the 8320. The AGESA 1006a BIOS update (V3.0 for this board) seems to have solved the early memory problems and stability issues. My board has no issue using the XMP profile for 3200 RAM with the correct timings and the system is fully stable. Shop around and be very selective on your RAM choice. DDR4 3200 is the fastest supported so far, but this will likely change in time. Get the fastest you can, Ryzen performance gains are pretty much linear up to DDR4 3600.The Ryzen platform still has some rough edges that need smoothing out, but it is at the point now where it will run fine in most any circumstance. For such a new platform, I'm surprised at how well it works. I've not had any stability issues at all. Overall, I'm very satisfied with this CPU and platform. I'm not even going to bother overclocking it yet, it's plenty fast enough for me.This CPU runs very, very cool. Temp monitoring software reports the 1700X and 1800X at 20 degrees Celsius higher than it actually is. Subtracting the 20 degrees, the highest I've seen is 52 degrees running handbrake, and 54 degrees under heavy gaming load. It hovers around 35 degrees when browsing the net. I'm using a Corair H 60 AIO cooler. It is also extremely efficient. I have seen ~96 watts or so under heavy load, and 20-35 during internet browsing.XFR boosting is an absolutely awesome thing! This CPU with the H 60 regularly runs at 3.5 GHz on all cores, and boosts as high as 3.9 GHz when using less cores.Things to consider:I actually was going to get the Ryzen 5 1600X, but the sale price for the 1700X made me go after it instead. The 1600X is roughly equal to or faster compared to the 1700X at stock clocks in games. So if all you're doing is gaming, that's the top choice. If you (Like me) do other things as well such as rendering, video encoding, photo shopping, or CAD work, the 1700X makes more sense. It is also likely a bit more future proof than the hex core Ryzens are as well.Get a good cooler if getting one of the X models! They do not come with a cooler (As of the date I bought mine). The non X CPU's have a very nice stock cooler. The Corsair H 60 is more than enough for this beast at stock clocks and is dead silent. There are many great air coolers out there, too. Just look for one that comes with the AM4 bracket. Most companies will send one separately if the cooler doesn't come with it.TLDR; This CPU is more than enough to handle anything you want to do. It is a massive upgrade from anything older (2008-2014), especially any FX CPU and quad cores. Ryzen is about 76% faster than Piledriver (FX) clock for clock! I am very happy with it and recommend it to anyone looking to build a new system.5
See All Reviews
Return And Refund Policy
  • Return or exchange requests can be made within 10 days of the delivery date.
  • To return or exchange any items, please email us at info@directnine.uk, clearly mentioning your order number and our customer support team will guide you on the process.
  • To be eligible for return, products must be in the exact condition you received them in. All packaging material must be undamaged and unused with the price tags intact.
  • Orders can be cancelled before dispatch. If the order has already been dispatched, cancellation fees might be charged.
  • Due to the nature of the products that we sell, we will not be able to replace or refund unwanted items if they have been opened or any seals are broken.
  • The refund will not include the import duties or the cost of delivery or return postage.
  • If your refund is approved, then it will automatically be credited to the original method of payment, within 7-10 days.
  • DirectNine reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice to users.
Delivery Policy
Shipment tracking ID will be provided after your product(s) is dispatched. The delivery date stated is indicative and subject to availability, payment authorization, verification, and processing. In case your product(s) is not delivered due to an incorrect or invalid address, we will not be able to process any claims. However, we will notify you if it is returned to us.

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